Team Lead- Customer Support and Financial Operations

21 hours ago

Gurugram, India Asort Full time

Job Title: Team Leader - Financial Operations

Department: Operations

Reports To: AGM - Operations

Location: Gurgaon

Employment Type: Full-Time

Job Summary:

The Financial Operations Team Leader is responsible for Individual Task assigned and high-quality service delivery. This role involves managing daily operations, resolving escalated issues and implementing strategies to improve customer satisfaction and system performance.

Key Responsibilities:

  • Issue Resolution: Handle escalated customer complaints and complex queries, ensuring timely and satisfactory resolution.
  • Performance Monitoring: Track Self KPIs such as response time, resolution rate and Service deliveries.
  • Process Improvement: Identify inefficiencies in workflows and suggest improvements to enhance service delivery.
  • Reporting: Prepare and present performance reports to senior management.
  • Collaboration: Work closely with other departments (e.g., Sales, Product, IT, Finance) to ensure seamless customer experience.

Required Skills & Qualifications:

  • Bachelor's degree, Customer Service, or related field (Candidate from Commerce background will be given 1st Preference)
  • Minimum 3–5 years of experience in customer service, with at least 2 years in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in CRM systems and customer service software.
  • Analytical mindset with problem-solving capabilities.
  • Ability to work under pressure and manage multiple priorities.
  • Proficiency in Microsoft tools (especially in Excel).

Preferred Qualifications:

  • Experience in high-growth or global customer service environments.
  • Familiarity with AI-driven support tools, chatbots, and omnichannel platforms.
  • Analytical and Problem solving mindset is must.

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