Assistant Manager- Reservations

22 hours ago

Ahmedabad, India Axcel Hospitality Services Full time

Roles and Responsibilities:

  • Identifies new reservations sales business to achieve personal and property revenue goals.
  • Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
  • Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Assists in monitoring group reservation forecast data.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Coordinates with clients to process rooming lists for groups
  • Assists with monitoring accuracy of reservation sales orders within tracking systems.
  • Tracks no-show reservations and processes charges as needed.
  • Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
  • Manages wait list and prioritizes order of wait list contacts to be made.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Handles guest complaints and disputes following the instant pacification procedures.
  • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Desired Candidate Profile:

  • Possess a degree in Tourism/Hospitality Management
  • Possess at least 3-4 years relevant hospitality experience in reservation department.
  • Good communication and interpersonal skills (mandatory)

Perks and Benefits:

  • 5 day working week (rotational week offs)
  • yearly appraisals & festive bonus.

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