Manager - Call Center Operations

6 days ago

gurgaon, India Airtel Digital Full time
Manager - Call Center Growth
We are looking for a smart Telesales Manager to be a part of our Growth team. You will be responsible for recruiting, training, and overseeing the performance of telesales representatives & agencies. You will assist with the development and implementation of effective sales strategies. The ideal candidate should possess strong analytical skills, business acumen, excellent communication skills with 10+ years of Banking / Fintech tele-sales experience.
Position Overview:
We are seeking an experienced and dynamic Tele Sales Growth & Operations Manager to join our team. In this role you will play a crucial role in overseeing and optimizing our tele sales operations to achieve maximum efficiency and productivity. Your primary responsibility will be to manage a team of tele sales representatives & Agencies, monitor their performance and implement strategies to drive sales growth and customer satisfaction. You will be responsible for driving weekly, monthly and yearly sales targets.
This is a mid-leadership position that requires strong organizational, analytical, and communication skills.
Role & responsibilities:
Lead and oversee outbound tele-calling sales operations, manage existing agencies, providing guidance, coaching, and performance feedback to ensure individual and team targets are met.
Manage day to day Sales targets (B2C Sales), develop and implement sales strategies, campaigns, and programs to drive revenue growth and achieve sales targets.
Create, monitor and analyze sales metrics and key performance indicators (KPIs) to identify trends, areas for improvement, and opportunities for sales optimization.
Create and maintain sales reports and dashboards, presenting data-driven insights and recommendations to senior management.
Identify training and development needs for the tele sales team and coordinate the implementation of training programs to enhance their sales skills and product knowledge.
Continuously evaluate and improve sales processes, tools, and technologies to streamline operations and enhance productivity.
Optimize & increase utilization, measure & improve advisor productivity, Average Handling Time (AHT), Occupancy, and other relevant metric
Ensure compliance with company policies, procedures, and legal regulations in all tele sales operations.
Collaborate with cross-functional teams, including marketing, product, and customer support to align sales strategies and achieve overall business objectives.
Foster a positive and motivational work environment, promoting teamwork, open communication, and a customer-centric mindset among the tele sales team.
Stay updated on industry trends, market dynamics, and competitive landscape to proactively adjust sales strategies and stay ahead in the market.
Qualifications:
1. Bachelor's degree in business, marketing, or a related field.
2. Proven experience as a tele sales manager, sales operations manager, or a similar leadership role in a high-volume tele sales environment for banking products
3. Strong understanding of tele sales methodologies, techniques, and best practices.
4. Excellent leadership and team management skills with a track record of building and motivating high-performing sales teams.
5. Exceptional analytical and problem-solving abilities, with the ability to interpret sales data and derive actionable insights.
6. Proficient in using sales CRM systems and other sales-related software tools.
7. Excellent verbal and written communication skills, with the ability to effectively present complex information to diverse audiences.
8. Results-oriented mindset with a proven ability to drive sales growth and meet or exceed targets.
9. Strong organizational skills and the ability to multitask and prioritize effectively in a fast-paced environment.
10. Knowledge of relevant industry regulations and compliance standards.
We offer a competitive salary package, including performance-based incentives and benefits. If you are a self-motivated, results-driven professional with a passion for sales operations and team leadership, we invite you to apply for this exciting opportunity.

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