Operations Manager

3 days ago

Delhi, India Discoveries Quintessential Full time

Job Title:Associate Manager – STEM Trial WorkshopsDepartment:Education / Operations / Student EngagementAbout the RoleWe are looking for an enthusiastic and organizedAssociate Manager – STEM Trial Workshopsto oversee the planning, coordination, and enhancement of our trial workshop experiences. This role bridgeseducation, operations, and customer engagement , ensuring every student and parent experiences the excitement of STEM learning from their very first session.You will work closely with academic, marketing, and operations teams to deliver high-quality, engaging trial workshops that inspire students and drive enrollment growth.Key Responsibilities1. Workshop Management & CoordinationPlan, schedule, and manage online and in-personSTEM trial workshopsacross regions.Coordinate with instructors, technical teams, and support staff to ensure smooth delivery.Track workshop performance including registrations, attendance, and conversion metrics.Manage contingencies such as last-minute instructor changes, reschedules, or technical issues.2. Instructor & Team CollaborationPartner with instructors to ensure readiness, training, and alignment with session goals.Provide constructive feedback and support to enhance session quality and student engagement.Work with operations and academic teams to continuously improve trial content and experience.3. Customer & Parent EngagementCommunicate with parents and students before and after sessions to ensure satisfaction.Handle queries and ensure a seamless experience throughout the trial journey.Gather and analyze feedback to improve workshop impact and conversion outcomes.4. Reporting & Data AnalysisMonitor and analyze key performance indicators such as attendance and engagement.Generate actionable reports and insights to inform strategic decisions.Identify patterns and opportunities to improve efficiency and learner outcomes.5. Quality Assurance & InnovationMaintain consistency with the organization’s educational quality standards.Introduce creative engagement ideas to make sessions more interactive and inspiring.Experiment with new formats or engagement techniques to boost trial-to-enrollment rates.QualificationsBachelor’s or Master’s degree inEducation, Science, Engineering, Management, or a related field .2–5 years of experiencein the education or edtech industry, ideally in operations, student engagement, or academic coordination.Strong understanding ofSTEM learning methodologies ; experience working with children (6–18 years) is an advantage.Excellentcommunication, interpersonal, and organizationalskills.Ability tomanage multiple workshopsand meet deadlines in a dynamic environment.Proficient inGoogle Workspace, CRM systems, and online meeting platforms(Zoom, MS Teams, etc.).Preferred SkillsExperience managingtrial classes, demo sessions, or workshopsin an education or training setup.Stronganalytical mindsetwith the ability to interpret data and drive improvements.Creative problem-solverwith a passion for designing engaging STEM learning experiences.Comfortable working in afast-paced, target-drivenenvironment.What We OfferBe part of afast-growing global edtech companymaking a real impact on young learners.Acollaborative, innovative, and growth-orientedwork culture.Competitive compensationand performance-based incentives.Opportunities forcontinuous learning and professional development.

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