ITSM Manager

1 day ago

Delhi, India Cubical Operations LLP Full time

Job Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management .Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best practices .Monitor and improve service delivery performance , ensuring adherence to SLAs and KPIs.Coordinate with cross-functional teams to ensure smooth service operations and timely issue resolution.Conduct root cause analysis (RCA) for recurring incidents and implement preventive actions.Develop and maintain process documentation, SOPs, and dashboards for service performance tracking.Collaborate with IT leadership to identify automation opportunities and enhance service efficiency.Manage stakeholder communication, governance reporting, and service review meetings.Required Skills & Experience:Minimum 5 years of experience in IT Service Management or related functions.Strong understanding of ITIL processes , service delivery models, and IT operations management.Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management .Proven ability to lead teams, manage multiple priorities, and deliver within agreed timelines.Excellent analytical, communication, and stakeholder management skills.Qualifications:Bachelor’s degree in Information Technology , Computer Science , or a related field.ITIL v3/v4 certification is mandatory; additional certifications in ServiceNow or Project Management (PMP/PRINCE2) will be an advantage.

  • ITSM Manager

    12 hours ago

    Delhi, India Cubical Operations LLP Full time

    Job Title:ITSM ManagerLocation:CoimbatoreExperience:5+ yearsEmployment Type:Full-timePreference:Early joiners preferredKey Responsibilities:Lead and manageIT Service Management (ITSM)processes includingIncident, Problem, Change, and Service Request Management .Drive implementation and continuous improvement of ITSM frameworks aligned withITIL best practices...

  • ITSM Manager

    14 hours ago

    New Delhi, India Cubical Operations LLP Full time

    Job Title: ITSM ManagerLocation: CoimbatoreExperience: 5+ yearsEmployment Type: Full-timePreference: Early joiners preferredKey Responsibilities:- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management. - Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...

  • Senior Developer

    1 week ago

    New Delhi, India N2S.Global Full time

    Job Summary:We are seeking an experienced Senior ServiceNow ITSM Developer to lead the design, development, and implementation of ITSM solutions on the ServiceNow platform. This role involves working across multiple modules, mentoring junior developers, and driving automation and integration efforts to enhance IT service delivery.Key...

  • ServiceNow ITSM Developer

    3 days ago

    New Delhi, India Best Infosystems Ltd. Full time

    ServiceNow ITSM Developer_Full-Time_Pune Job title:ServiceNow ITSM Developer Location:Pune Job Type:Full-Time Experience:4-8 YearsJob Description:With 3-5 years of experience in ServiceNow development, seeking an experienced individual Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software...

  • ServiceNow ITSM Developer

    14 hours ago

    New Delhi, India Best Infosystems Ltd. Full time

    ServiceNow ITSM Developer_Full-Time_PuneJob title: ServiceNow ITSM DeveloperLocation: PuneJob Type: Full-TimeExperience: 4-8 YearsJob Description:- With 3-5 years of experience in ServiceNow development, seeking an experienced individual - Proficiency with ServiceNow development, such as scripting, workflows, and integrations. - Experience with software...

  • Service now ITSM ITOM

    1 day ago

    Delhi, India Tata Consultancy Services Full time

    TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM)Location:PAN IndiaExperience:5+ YearsAre you a passionate and experiencedServiceNow Developerlooking to work on cutting-edge ITSM and ITOM solutions? JoinTata Consultancy Services (TCS)and be part of a global leader in IT services and consulting.Key Responsibilities:Design, develop, and implement scalable...

  • Service now ITSM ITOM

    12 hours ago

    Delhi, India Tata Consultancy Services Full time

    TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM)Location:PAN IndiaExperience:5+ YearsAre you a passionate and experiencedServiceNow Developerlooking to work on cutting-edge ITSM and ITOM solutions? JoinTata Consultancy Services (TCS)and be part of a global leader in IT services and consulting.Key Responsibilities:Design, develop, and implement scalable...

  • ServiceNow Developer- ITSM

    1 week ago

    New Delhi, India LTIMindtree Full time

    LTIMindtree are Hiring Senior ServiceNow Developers - (ITSM) Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore, Noida, Indore Experience - 6+ years.PFB JD:Candidate must have 6+ years of overall ServiceNow experience - Hands-on design, development and deployment experience with the Service-now platform - Service now implementation...

  • ServiceNow Developer- ITSM

    3 days ago

    New Delhi, India LTIMindtree Full time

    LTIMindtree are Hiring Senior ServiceNow Developers - (ITSM)Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore, Noida, IndoreExperience - 6+ years.PFB JD:Candidate must have 6+ years of overall ServiceNow experience- Hands-on design, development and deployment experience with the Service-now platform- Service now implementation...

  • ServiceNow ITSM L2/L3

    3 days ago

    Delhi, India Innova ESI Full time

    Role: ITSM L2/L3Experience: 4 to 10 YearsLocation: BangaloreNotice: Immediate Joiners OnlyJob Description:Job PurposeThis position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position:Job ResponsibilitiesAnalysis of issues, tickets,...