Hiring Field Customer Service

19 hours ago


NCR, India CPM Full time

Job Title: Customer Service Executive Medical Device (Field Service)

Location: Bangalore
Experience: 6 months to 3 years
Gender Preference: Male candidates only
Industry: Medical Devices / Healthcare Equipment
Type: Full-time, Field Role

Role & responsibilities

  • Visit customer sites for field servicing of medical devices.
  • Understand and rectify issues with the product through proper troubleshooting steps.
  • If the issue is not resolved through troubleshooting, exchange the product on the spot as per the policy.
  • Ensure customer satisfaction by providing timely support and clear communication.
  • Maintain records of service requests and resolutions.
  • Coordinate with internal teams for technical guidance and replacements.

Preferred candidate profile

  • Experience: Minimum 6 months to 3 years in field service/customer support, preferably in medical devices or electronics.
  • Technical Skills: Basic troubleshooting knowledge in handling small electronic/medical devices.
  • Communication: Good interpersonal and problem-solving skills.
  • Others:
  • Must be comfortable with field work.
  • Must own a two-wheeler and a valid driving license.
  • Immediate or short notice joiners preferred.


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