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2 weeks ago
Job Title: Customer Service Executive Medical Device (Field Service)
Location: Bangalore
Experience: 6 months to 3 years
Gender Preference: Male candidates only
Industry: Medical Devices / Healthcare Equipment
Type: Full-time, Field Role
Role & responsibilities
- Visit customer sites for field servicing of medical devices.
- Understand and rectify issues with the product through proper troubleshooting steps.
- If the issue is not resolved through troubleshooting, exchange the product on the spot as per the policy.
- Ensure customer satisfaction by providing timely support and clear communication.
- Maintain records of service requests and resolutions.
- Coordinate with internal teams for technical guidance and replacements.
Preferred candidate profile
- Experience: Minimum 6 months to 3 years in field service/customer support, preferably in medical devices or electronics.
- Technical Skills: Basic troubleshooting knowledge in handling small electronic/medical devices.
- Communication: Good interpersonal and problem-solving skills.
- Others:
- Must be comfortable with field work.
- Must own a two-wheeler and a valid driving license.
- Immediate or short notice joiners preferred.
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