Senior Client Services Manager

2 weeks ago


mumbai, India Sirf (Just) Coffee Full time

Company Description

Sirf (Just) Coffee is a global dating service (members in over 20 countries) with offices in Mumbai and London. We offer a refreshing and personalized approach to meeting your better half, focusing on quality over quantity. Our process involves getting to know members on a personal level, arranging dates over coffee or drinks, and providing handpicked matches based on their preferences.


Role Description

This is a full-time on-site role (Mumbai) as a Senior Client Services Manager. As a Senior Client Services Manager, you will be responsible for ensuring customer satisfaction, managing client services, utilizing analytical skills, and communicating effectively with customers. Your day-to-day tasks will involve providing excellent customer service, addressing member needs, and optimising client experiences.


Qualifications

  • Fluent communication skills (English)
  • Well groomed, affable personality – you will be the face of the brand.
  • Analytical Skills & proficiency with Office.
  • Experience in managing client relationships, in addition to problem-solving abilities
  • Excellent interpersonal skills; detail-oriented and organised
  • Experience in the dating / matchmaking industry is a plus.
  • Bachelor's degree in a relevant field. Previous experience in managing a portfolio in high-end service industries; Recruitment, PR, and/or Retail Banking industries are preferred.


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