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Mphasis | service Now Developer

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india Mphasis Full time

Job Description: ServiceNow Consultant

Experience: 9 to 12yrs

Key Responsibilities:

1. ServiceNow Implementation:

· Develop and support ServiceNow implementations.

· Combine ITIL-based process consultancy with agile methods (Scrum).

· Define and tailor ServiceNow solutions to meet client requirements.

2. Development and Integration:

· Design, develop, and implement ServiceNow applications and modules.

· Integrate ServiceNow with external systems and troubleshoot issues.

3. Process Improvement:

· Enhance the company's ServiceNow delivery capability.

· Provide value-based assessments and workshops to maximize business results from ServiceNow software.

4. Documentation and Training:

· Maintain detailed system documentation, including design specs, maintenance, troubleshooting, and deployment.

· Provide training and support to organizational teams as needed.

5. Collaboration:

· Work closely with clients and internal teams to ensure successful project delivery.

· Align with peers to ensure delivery on time, on budget, and on scope.

Qualifications:

· Experience in ServiceNow development and IT consulting (3-6 years preferred).

· Knowledge of IT Service Management (ITIL) and ServiceNow platform capabilities.

· Familiarity with scripting languages (JavaScript, Python, Perl, etc.).

· Strong communication and presentation skills.

· Ability to work in dynamic and fast-paced environments.

This role is essential for ensuring that ServiceNow solutions are effectively implemented and tailored to meet the specific needs of clients