Mphasis | Customer Service Representative

1 month ago


india Mphasis Full time

Greetings from Mphasis

We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 16th December, 2024 (Monday), from 10:00am-1:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).


Job Summary

  • Handle Inbound and Outbound calls
  • Coordinating with Operations and other support functions for any help related on calls
  • Follow the guidelines set out for calls handling
  • All the KPI/KRAs assigned to be met


Skills required:

  • Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
  • Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
  • Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
  • Flexible to work in rotational and night shift.
  • 100% WORK FROM OFFICE


Years of experience needed 6 to 12 months in International Customer Service and Collections

Walk In Date - 16th December, 2024

Time - 10:00am-1:00pm

Location - Bagmane World Technology Centre, WTC 4, 4th Floor, KR Puram Marathahalli Ring Road, Doddenekundi, Bangalore - 560048.

Regards,

HR Bhavya Periyadan



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