Data Support Lead

Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group's 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.

The organization has been consistently recognized as a Great Place to Work receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India's Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India's Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.

Function

Business Intelligence

Job Purpose

We are seeking a highly skilled and experienced Reporting/MIS Lead to oversee and manage reporting and data-related functions within our organization. The ideal candidate will have a strong background and hands-on knowledge of MIS/Report development with proven experience in task management and resolving reporting issues. This role requires someone who can balance daily firefighting, lead a team of 4-6 data analysts, stakeholder management, and long-term process optimisation.

Role

• Manage the end-to-end reporting processes, including data extraction, transformation, and presentation.
• Ensure overnight MIS jobs, and dashboards run successfully; troubleshoot failures in SQL/Python.
• Lead a team of data support analysts responsible for developing and maintaining MIS reports. Distribute workload across 4–6 analysts, set priorities, and monitor SLA adherence.
• Interact with different teams (sales, risk, operations, credit, audit, product, etc.) – clarify requests, push back low-value asks, and suggest optimised solutions.
• Decide which requests need immediate delivery, which can be automated, and which should be declined/redirected.
• Effective management of business-critical support requests during late evenings / early mornings / holidays (beyond working hours)
• Hands-on debugging when issues arise in Python scripts, SQL queries, or dashboards.
• Identify repetitive manual work and drive automation/optimisation initiatives with the help of BI and data strategy teams

Qualification & experience

• Bachelor's degree (Preferably in Computer Science, Information Systems, quant or related field but not mandatory).
• 6-10 years of relevant work experience in automated reporting and MIS

Essential skills

• Proficiency in SQL for querying and extracting data.
• Strong experience in Python for data processing and automation.
• Strong analytical and troubleshooting skills to fix issues related to data and reports.
• Effective communication and collaboration skills, with the ability to work closely with functional leads.
• Prior exposure to tech/data support in odd working hours.
• Strong project management and process optimisation mindset.
• Prior experience of working in BFSI/NBFC/Lending industry is plus.
• Knowledge of regulatory reporting and compliance is plus.
• Knowledge of BI tools (Tableau / PowerBI) is plus.

Team or Individual Contributor role

Individual Contributor + Lead