HR Operations Team Lead
1 week ago
In this role
, you’ll get to: Lead the APAC and EMEA HR Ops teams (6 employees) providing guidance and support to ensure smooth day-to-day operational excellence and seamless HR support. Lead the delivery, effectiveness, and continuous evolution of core HR processes and policies in scope, such as policy management, compliance training, etc., while maintaining compliance with federal, state, and local employment laws. Be responsible for SLA achievement and customer experience within the HR Inbox, Keep a pulse and resolve escalated issues related to the team’s CSAT scores and SLA achievement. Collaborate closely with HR Ops leadership and cross-functional teams to ensure HR Ops processes are documented, efficient and foster a positive employee experience. Execute the HR ops knowledge base (SOPs) implementation plan, lead data collection from subject matter experts to develop, organize, and create/update back-end documentation for the HR Ops Team. Implement a repeatable process that ensures team materials are up to date and relevant. Execute on our HR Ops automation roadmap, collaborate with external providers, HRIS and Engineering to ensure that we automate all repeatable processes Keeps an active CI / Project pipeline by holding the team accountable for idea submission, participating in the prioritization committee and overseeing / mentoring team members through implementation. Design a variety of resources ranging from online materials to internal standard operating procedures to meet business needs and compliance requirements. Foster a positive and inclusive work environment by handling employee queries with sensitivity and professionalism, Proactively develops and maintains relationships with functional peers. Understand common issues and proactively resolve them through better use of processes and technology. Leverage data and analytics to provide insights into HR metrics and trends.
We are looking for people with:
Proven experience of 5+ years as an HR operations professional with focus on process optimization. 3+ years of experience leading a Global HR operations team. Demonstrated expertise in using Workday or similar HRIS tools. Strong understanding of Global People Processes. Player-coach approach with ability to be both strategic and execution oriented Excellent interpersonal and communication skills with the ability to work collaboratively in a cross-functional and multicultural environment. Passion for innovative HR solutions and process improvement; Lean champion and learnerWe know the and can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page .
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the , which has more than 5M views, and learn about , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our to learn more about culture and opportunities at HubSpot.
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.
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