Voip Engineer

1 month ago


Gurugram, India Publicis Re:Sources Full time

About the Company - (Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.



About the Role - VOIP



Responsibilities -



  • Knowledge of Cisco Unified Contact Center Enterprise (UCCE or UCCX), Cisco Unified Communications Manager (CUCM) and MS Team.
  • Knowledge of Voice Protocol Suits, SCCP, MGCP, SIP and H.323
  • Basic knowledge of Networking.
  • Collaborate with help desk to resolve trouble tickets and resolve end-user issues.
  • Experience on Video device such as Cisco or Polycom is added advantage.
  • 1 - 3 years Cisco UC/Voice (Call Manager, Unity, UCCE, MS Team) experience
  • Experience with VoIP environments


Qualifications -



  • Must completed full time bachelor's degree.



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