Group Manager

4 weeks ago

Bangalore Urban, India WNS Full time

Job Description:

Responsible for Training delivery for new hires, refreshers and any ad hoc training requests

Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

Responsible for managing trainers and ensure 100% training governance

Provide opportunities for ongoing development

Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics.

Strategically manage the workload and workflows for the training team and set up the right organizational structures to support all lines of business and workflows

Proactively communicate with Client on daily operational matters relating to training.

Partner with operational teams to ensure that refresher training needs are identified and delivered.

Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training.


Qualifications


¬ Training delivery/management of minimum 10 years is a must

¬ Experience into AML KYC CDD and EDD Domain

¬ Good with Microsoft Office

¬ Strong with MIS reporting

¬ Strong analytical and operations management skills

¬ client focused with superior written and verbal communication skills.

¬ Ability to work under pressure in a faced paced environment with limited structure.

¬ Proven work experience as a Training Manager

¬ Track record in designing and executing successful training programs

¬ Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.

¬ Excellent communication and leadership skills

¬ Ability to plan, multi-task and manage time effectively

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