Senior Logistics Specialist
2 days ago
Work days - 6, Sunday off
Designation - Senior Logistic Specialist
Key responsibilities:-
Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.
Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders.
Manage CS escalations – provide timely updates to customer service teams without constant intervention.
Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions.
Maintain a professional, solution-oriented attitude with accountability.
Coordinate with courier partners
Track shipments and ensure on-time delivery
Handle returns, re-shipments, and logistic escalations
Maintain daily dispatch records, update inventory movement
Coordinate with warehouse / fulfillment team
Ensure smooth pickup & packaging schedules
Work closely with customer support team to solve delivery-related issues
Prepare logistic reports, COD status, NDR (non-delivery reports), etc.
Skills & Requirements:
Prior experience in logistics, shipping, e-commerce, or warehousing preferred
Good communication in English, Hindi and Local Language
Comfortable using shipping dashboards
Excel / Google Sheets skills
Can talk to vendors and logistics teams confidently
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