Senior Logistics Specialist

1 week ago


Bengaluru, India DaMENSCH Full time

CTC - 5-8 L PAWork days - 6, Sunday offDesignation - Senior Logistic SpecialistKey responsibilities:-- Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.- Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders.- Manage CS escalations – provide timely updates to customer service teams without constant intervention.- Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions.- Maintain a professional, solution-oriented attitude with accountability.- Coordinate with courier partners- Track shipments and ensure on-time delivery- Handle returns, re-shipments, and logistic escalations- Maintain daily dispatch records, update inventory movement- Coordinate with warehouse / fulfillment team- Ensure smooth pickup & packaging schedules- Work closely with customer support team to solve delivery-related issues- Prepare logistic reports, COD status, NDR (non-delivery reports), etc.Skills & Requirements:- Prior experience in logistics, shipping, e-commerce, or warehousing preferred- Good communication in English, Hindi and Local Language- Comfortable using shipping dashboards- Excel / Google Sheets skills- Can talk to vendors and logistics teams confidently



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