(10/05/2024) Call Center Operations Manager

3 weeks ago


Bengaluru, India SignAble Communications Full time
Company Description

SignAble Communications is India's first on-demand Indian Sign Language interpretation service for the deaf. Our app provides live interpretation in Indian Sign Language (ISL) through Video Remote Interpretation (VRI) and Video Relay Service (VRS). We aim to facilitate communication between the deaf and hearing communities, opening up a world of opportunities for the deaf. Our technology is available for individuals and businesses. To learn more, visit our website at Description

This is a full-time hybrid role for a Call Center Operations Manager at SignAble Communications. The Operations Manager will be responsible for overseeing day-to-day operations of the call center, ensuring customer satisfaction and providing high-quality services. They will also be involved in workforce management, operational efficiency, and maintaining performance metrics. This role is located in Bengaluru with flexibility for remote work.

Qualifications

- 2-5 years of Contact Center Management and Operations Management- Customer Satisfaction- Analytical Skills- Workforce Management- Excellent verbal and written communication skills- Strong leadership and team management abilities- Ability to make data-driven decisions- Experience in the customer service industry- Knowledge of sign language or experience working with the deaf community is a plus
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