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Customer Success Associate
3 months ago
You should apply if you have :Well-developed set of analytical skills. Excellent interpersonal and communication skills.Have a demonstrable track record of bringing positive impact in your previous organizations.Proven experience in customer service.Flexible and adaptive to changing technologies and work environmentQuick learner with abilities to achieve targets
You should not apply if you :Have less than 1 year of experienceCan’t handle multiple tasksAren’t proficient in Hindi & English languageDon’t have grievance management skillsAren’t familiar with basic computer knowledge
Skills Required :Proven experience of working in a similar role for minimum 2 yearsCandidates from E-Commerce and D2C companies will be given preferenceExcellent verbal and written english communications skillsAbility to listen and active problem-solving skillsGood interpersonal skillsAbility to handle pressureAble to work on google sheet and familiarity with google documents.Ability to work well with a team.Ability to perform multiple tasks and adjust quickly in short time frames.
What will you do?Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.Take a Customer-focused approach to handle complaints and escalations.Identify Customers’ needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.Understanding the unstated needs of the customer, asking relevant questions.Achieving the assigned target, following all SOPs
Work Experience : 2+ years
Working days : Monday - Saturday
Location : Okhla Phase I, Industrial area, Delhi (Work from Office)
Perks :Friendly atmosphereHigh learning & personal growth opportunityFlexible TimingsDiverse work environment
Why Nutrabay :We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay :Nutrabay is one of the largest health & nutrition store in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.
