L3 Support Google Workspace Administrator

4 weeks ago

Bangalore, India CA-One India Full time

Job Description : Google Workspace Admin (L3 Support)

Experience : 5+ Years (Relevant 3+ years)

Location : Bangalore (WFO)

Shift : Rotational Shift

Job Description:

We are seeking a highly skilled and experienced Google Workspace Consultant to join our team. As a Google Workspace Consultant, you will be responsible for providing production support, incident management, problem management, root cause analysis, ticket analysis, and reporting for Google Workspace (formerly G Suite) environment. You will ensure the smooth operation of Google Workspace services and provide 24x7 support to address any issues that may arise.

Responsibilities :

- Provide production support for Google Workspace services, including incident management, problem management, root cause analysis, ticket analysis, and reporting.

- Ensure 24x7 support availability to address critical issues and minimize downtime.

- Work closely with the Level 1 support team to resolve escalated issues and provide guidance as needed.

- Possess excellent communication skills, both oral and written, to effectively communicate with clients and team members.

- Demonstrate expertise in Google Workspace administration, Gmail, RTC (Real-Time Collaboration), Collab (Collaboration tools), and Billing.

- Configure Gmail settings, including POP (Post Office Protocol), and have a solid understanding of SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance).

- Configure and troubleshoot email services using protocols such as SMTP (Simple Mail Transfer Protocol), IMAP (Internet Message Access Protocol), POP3 (Post Office Protocol 3), and Exchange.

- Perform Gmail migrations from other email platforms to Google Workspace.

- Configure and troubleshoot Google Workspace DNS settings, including adding MX records, DMARC, DKIM, and managing mail subscriptions.

- Stay up-to-date with the latest features and updates in Google Workspace, including third-party tools and integrations.

- Utilize your 5+ years of experience in Google Workspace support to provide in-depth knowledge and expertise in Gmail, Admin, Collab, Billing, and mail migration services

(ref:hirist.tech)

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