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Senior IT Administrator

4 months ago

bangalore, India MoEngage Inc. Full time

Responsibilities:

- Provide solutions to any complex IT Operation Related challenges in the organization. Provide L3 technical support for escalated issues and ensure timely resolution. Keep up with trends in the constantly evolving information technology industry. Manage and optimize the purchase, deployment, maintenance, utilization and harvesting of software licenses within the organization. Management of the hardware/software technologies including macOS, Windows 10, Google Workspace, OKTA, JAMF, Sophos, Meraki, Confluence, JIRA etc Document policies, procedures, and knowledge-base articles. Perform regular IT audits to discover areas of weaknesses and fortify them. Assist the compliance team with tasks related to audit as necessary (ISO , SOC 2, etc.) Asset Management: Manage sufficient stock of requirements, keep track of IT assets, renewal of licenses, contracts, AMCs etc.  Proficient in analysing and troubleshooting problems; identifying solutions and recommending and implementing methods, procedures, and techniques for the resolution and elimination of root causes.

Qualifications:-

Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Smartphones, Meeting Room etc. Excellent understanding of computer systems, security, network and systems administration, cloud-based technologies, databases and data storage systems, and telecommunications systems. Experience with administration the technologies such as Google Workspace, OKTA, Slack, Antivirus (Sophos), VPN, DLP (Zscaler), MDM (JamF), Zscaler, Confluence/JIRA and Cisco Meraki. Advanced Troubleshooting of Mac OS and MS Windows, Security Policies and Procedures. Strong interpersonal skills and ability to effectively communicate with teams across the entire organization Sound understanding of Information Security practices and IT systems. Good people skills to manage expectations from concerned stakeholders Excellent communication skills, written and verbal, along with technical documentation Google Workspace Certified Administrator (Nice to have) Experience and detailed knowledge of Cisco Meraki is a plus.