Field Training Coordinator

2 weeks ago

Mumbai, Maharashtra, India Pinch Full time

Job Summary:

We are seeking a detail-oriented and proactive professional to lead the training, onboarding, and ongoing development of our front-end staff. This role plays a critical part in ensuring exceptional customer service delivery by equipping staff with the skills and knowledge they need, minimizing attrition through engagement, and upholding operational excellence across customer-facing roles.

Key Responsibilities:

  • Conduct orientation programs for all new front-end staff, ensuring alignment with company values, policies, and service standards
  • Deliver in-field training across multiple locations and monitor progress to ensure successful training completion
  • Develop, update, and implement effective training modules and materials tailored to various service scenarios
  • Conduct regular verification of trained staff to ensure skill retention and consistent service quality
  • Analyze training effectiveness and recommend improvements based on performance data and customer feedback
  • Collaborate with operations and HR teams to identify skill gaps and deliver targeted training interventions
  • Support attrition control by maintaining strong engagement with staff through learning and development opportunities
  • Drive excellence in customer experience by ensuring all staff are equipped to meet or exceed service expectations

Requirements:

  • Bachelor's degree in any discipline; specialization in HR, Hospitality, or Business is a plus
  • 2-4 years of experience in staff training, customer service, or operations
  • Excellent communication, presentation, and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work independently and travel to multiple locations as required
  • Proficiency in Microsoft Office and basic training tools/platforms

Preferred Experience:

  • Prior experience in retail, hospitality, or service sectors
  • Exposure to learning management systems (LMS) or digital training tools
  • Track record of reducing staff attrition or improving customer satisfaction scores through training initiatives

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