Field Training Associate

4 days ago

Mumbai, Maharashtra, India Pinch Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Field Training Specialist

Job Summary

We are seeking a proactive and detail-oriented professional to create and deliver impactful training programs for our frontline staff. This role combines
on-ground training across locations
with the
design of engaging training modules, including videos and digital content
, ensuring staff are equipped to deliver exceptional customer service, stay motivated, and maintain operational excellence.

Key Responsibilities

  • Conduct onboarding and orientation programs for new hires, aligning them with company values, policies, and service standards.
  • Deliver
    in-field, hands-on training
    across multiple locations, ensuring consistent implementation of skills and processes.
  • Design, record, and develop training modules and videos
    tailored to real-life service scenarios.
  • Continuously update training materials to stay aligned with evolving operational needs.
  • Verify and assess staff regularly to ensure skill retention and service quality.
  • Measure training effectiveness using performance data, attrition trends, and customer feedback; recommend improvements.
  • Collaborate with Operations and HR to identify skill gaps and deliver targeted interventions.
  • Foster engagement and career growth among staff through ongoing development initiatives.

Requirements

  • Bachelor's degree in any discipline (Hospitality, HR, or Business preferred).
  • 2–4 years of experience in
    training delivery and module creation
    (including video-based content).
  • Strong presentation, facilitation, and interpersonal skills.
  • Ability to travel extensively for
    on-ground training assignments
    .
  • Organized, detail-oriented, and capable of working independently.
  • Proficiency in MS Office; basic video editing or digital training tools is a plus.

Preferred Experience

  • Prior exposure to retail, hospitality, or service industries.
  • Experience with Learning Management Systems (LMS) or e-learning platforms.
  • Proven record of reducing attrition or enhancing customer satisfaction through training.

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