Field Training Associate
1 week ago
Job Title: Field Training Specialist
Job Summary
We are seeking a proactive and detail-oriented professional to create and deliver impactful training programs for our frontline staff. This role combines
on-ground training across locations
with the
design of engaging training modules, including videos and digital content
, ensuring staff are equipped to deliver exceptional customer service, stay motivated, and maintain operational excellence.
Key Responsibilities
- Conduct onboarding and orientation programs for new hires, aligning them with company values, policies, and service standards.
- Deliver
in-field, hands-on training
across multiple locations, ensuring consistent implementation of skills and processes. - Design, record, and develop training modules and videos
tailored to real-life service scenarios. - Continuously update training materials to stay aligned with evolving operational needs.
- Verify and assess staff regularly to ensure skill retention and service quality.
- Measure training effectiveness using performance data, attrition trends, and customer feedback; recommend improvements.
- Collaborate with Operations and HR to identify skill gaps and deliver targeted interventions.
- Foster engagement and career growth among staff through ongoing development initiatives.
Requirements
- Bachelor's degree in any discipline (Hospitality, HR, or Business preferred).
- 2–4 years of experience in
training delivery and module creation
(including video-based content). - Strong presentation, facilitation, and interpersonal skills.
- Ability to travel extensively for
on-ground training assignments
. - Organized, detail-oriented, and capable of working independently.
- Proficiency in MS Office; basic video editing or digital training tools is a plus.
Preferred Experience
- Prior exposure to retail, hospitality, or service industries.
- Experience with Learning Management Systems (LMS) or e-learning platforms.
- Proven record of reducing attrition or enhancing customer satisfaction through training.
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