Booking Manager – Sales

2 days ago

Delhi, India Maison Privee Arabia Full time

Job Description

We're hiring a remote Booking Manager based in India
to handle online customer interactions and convert inquiries into confirmed bookings for our
beauty & wellness
services in the UAE market. You'll manage chats/calls, keep the schedule full, and deliver an excellent client experience while meeting sales targets.

Key Responsibilities

  • Handle customer inquiries via WhatsApp, phone, email, and social inboxes.
  • Convert inbound leads into confirmed bookings; follow up on pending quotes.
  • Upsell/cross-sell services, add-ons, and packages (massage, facials, nails, etc.).
  • Manage calendars/therapist availability and minimize idle gaps.
  • Record accurate client details and notes in the CRM/booking system.
  • Process payment links, deposits, and confirmations; share pre-/post-care instructions.
  • Prepare shift handovers and basic reports (conversion rate, cancellations, feedback).
  • Resolve complaints professionally and escalate when needed.
  • Collaborate daily with Dubai operations for routing and schedule changes.

Requirements

  • 1–3 years in
    digital sales / online customer service / contact center
    (spa/salon/hospitality experience is a plus).
  • Excellent English; Hindi or a regional language is an advantage.
  • Comfortable with WhatsApp Business, VoIP calling, Google Workspace, and a CRM/booking tool (e.g., Zenoti/Fresha or similar).
  • Target-driven, organized, and fast with typing and multitasking.
  • Stable internet
    , reliable
    laptop/PC
    , headset, and a
    quiet workspace
    .
  • Able to work
    UAE hours (Gulf Standard Time)
    on rotating
    evening/weekend
    shifts.
  • Based in India with valid right to work.

Work Type:
Full-time, Remote (India)

Schedule:
6 days/week; shift coverage aligned to
10:00–22:00 UAE
(rotational)

Compensation:
Competitive salary + sales incentives; benefits as per company policy

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