Consultant - Desktop Operations
1 month ago
Tredence is a global analytics services and solutions company. We are one of the fastest growing private companies in the country for three straight years according to the Inc. 5000 and we continue to set ourselves apart from our competitors by attracting the greatest talent in the data analytics and data science space. Our capabilities range from Data Visualization, Data Management to Advanced analytics, Big Data and Machine Learning. Our uniqueness is in building Scalable Big Data Solutions on Onprem/GCP/Azure cloud in a very cost effective and easily scalable manner for our clients. We also come in with some strong IP and pre-built analytics solutions in data mining, BI and Big Data.
Job Summary
Experience: 3-5 Years1. Should have good communication and interpersonal skill. 2. Handle daily technical support activities on desktop support, data network and server management. 3. Install and test desktop software applications and internet browsers. 4. Test computers to ensure proper functioning of computer systems. 5. Train end users on usage of computer hardware and software. 6. Extend computer support for systems’ software and hardware. 7. Interact with staff on desktop problems and their resolution. 8. Network and connect computers within organization to better communication. 9. Maintain computer peripheral devices like printers and resolve associated problems. 10. Conduct remote troubleshooting. 11. Test alternative pathways until you resolve an issue. 12. Customize desktop applications to meet user needs. 13. Record technical issues and solutions in logs. 14. Direct unresolved issues to the next level of support personnel. 15. Follow up with clients to ensure their systems are functional. 16. Help create technical documentation and manuals. 17. Team player and address end user escalations proactively. 18. Address complex issues and resolve issues in specified time frame. 19. Monitor tickets and engage team members to act on tickets proactively. 20. Maintain Tracker for Tickets worked by Agents. 21. Maintain the SLA and take ownership of client escalations. 22. Provide Weekly Report for Desktop Team.Key Competencies1. Hardware and software troubleshooting (Preferred: Office 365, VPN, Antivirus Software, Proxy, Backup tool, BitLocker/Symantec Encryption) 2. All operating systems (Windows, Linux, and mac) 3. Ticketing tool knowledge 4. Asset Management 5. Basic networking and server knowledge (Active Directory, DNS, DHCP and etc) 6. Patch management
Job Location
Bangalore
Roles & Responsibilities
1. Should have good communication and interpersonal skill. 2. Handle daily technical support activities on desktop support, data network and server management. 3. Install and test desktop software applications and internet browsers. 4. Test computers to ensure proper functioning of computer systems. 5. Train end users on usage of computer hardware and software. 6. Extend computer support for systems’ software and hardware. 7. Interact with staff on desktop problems and their resolution. 8. Network and connect computers within organization to better communication. 9. Maintain computer peripheral devices like printers and resolve associated problems. 10. Conduct remote troubleshooting. 11. Test alternative pathways until you resolve an issue. 12. Customize desktop applications to meet user needs. 13. Record technical issues and solutions in logs. 14. Direct unresolved issues to the next level of support personnel. 15. Follow up with clients to ensure their systems are functional. 16. Help create technical documentation and manuals. 17. Team player and address end user escalations proactively. 18. Address complex issues and resolve issues in specified time frame. 19. Monitor tickets and engage team members to act on tickets proactively. 20. Maintain Tracker for Tickets worked by Agents. 21. Maintain the SLA and take ownership of client escalations. 22. Provide Weekly Report for Desktop Team.
Qualification & Experience
Key Competencies1. Hardware and software troubleshooting (Preferred: Office 365, VPN, Antivirus Software, Proxy, Backup tool, BitLocker/Symantec Encryption) 2. All operating systems (Windows, Linux, and mac) 3. Ticketing tool knowledge 4. Asset Management 5. Basic networking and server knowledge (Active Directory, DNS, DHCP and etc) 6. Patch management
Why Join Tredence?
There is a reason we are one of the fastest growing private companies in the country You will have the opportunity to work with some of the smartest and fun-loving people in the data analytics space. You will work with the latest technologies and interface directly with the key decision stakeholders at our clients, some of the largest and most innovative businesses in the world. Our people are our greatest asset and we value every one of them. Come see why we’re so successful in one of the most competitive and fastest growing industries in the world.
-
Desktop Support Engineer
2 weeks ago
Delhi, India Brilliant Computers Full timeJob DescriptionDesktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring...
-
Desktop Support Engineer
4 days ago
Delhi, India Birlasoft Full timeJob Title: Desktop Support EngineerLocation: Ratnagiri, MaharashtraExperience: 2-6 YearsJob Description:We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications used within our organization. The ideal candidate will possess a strong technical...
-
Desktop Support Engineer
1 month ago
Delhi, India Excis Compliance Full timeThe Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
-
Desktop Engineer
3 weeks ago
Delhi, India fccsingapore Full timeJob DescriptionOn behalf of one of its clients, in the banking sector, the French Chamber of Commerce is looking for aDesktop Engineer .The Desktop Engineer will serve as a Technical RUN engineer, providing workstation support in ASIA for our banking client. In this role, you will be responsible for handling and resolving all production support activities...
-
L2 Desktop Support Engineer
1 month ago
Delhi, India Excis Compliance ltd Full timeJob DescriptionDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their...
-
Desktop Support Technician L2
1 week ago
Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Desktop Support Technician L1 IT
7 days ago
Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Desktop Support Engineer
5 days ago
Delhi, India Sisco Jobs Full timeJob DescriptionPosition:Desktop Support EngineerLocation:ChennaiSalary:1.5 - 3 Lacs P.A. Education: UG: Any GraduateEmployment Type:Full Time, PermanentIndustry Type:Hardware & NetworkingDepartment:Engineering - Hardware & NetworksRole Category:HardwareJob Summary:We are seeking a skilled Desktop Support Engineer with 1-2 years of experience in basic...
-
Desktop Support L1/L2
1 month ago
Delhi, India Qtek Systems Full timeDescription:This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers. Support will be provided onsite, remotely, over the phone, or via email. They will be required to develop solutions for network, desktop, and server problems. Should be able to handle issues related to all systems,...
-
Desktop Support Technician L2 TR
2 weeks ago
Delhi, India Excis Compliance ltd Full timeJob DescriptionResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer...
-
Desktop Support Specialist
2 weeks ago
Delhi, India Novalink Solutions LLC Full timeJob DescriptionThe Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...
-
Desktop Engineer
3 weeks ago
delhi, India Idyllic Services Pvt. Ltd. Full timeThe organization is a worldwide leader in insurance technology and is currently searching for a Desktop Engineer to join our Corporate IT team. This role will be responsible for building out and maintaining our end-user computing. The role will have a heavy focus on automation and utilization of cloud-based technologies to manage our endpoints. Enjoy working...
-
Desktop Support Engineer
1 month ago
Delhi, India Excis Compliance ltd Full timeJob DescriptionBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The...
-
End User Support Executive
1 month ago
Delhi, India Flintex Consulting Pte Ltd Full timeJob DescriptionRole and Responsibilities• Provide assistance, knowledge and user support in all aspects of IT .• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.• Install standard business desktop/laptop Images to an agreed standard.• Configure and install appropriate hardware/software to the user’s desktop...
-
Desktop Support Officer
2 months ago
South Delhi, India Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...
-
Desktop Support Officer
2 months ago
south delhi, India Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...
-
IT Desktop and Network Support LIS
4 days ago
Delhi, India Brilliant Computers Full timeJob DescriptionInstalling technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.•Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.•Ability to lift...
-
L1 Desktop Support Engineer
5 days ago
Delhi, India Excis Compliance ltd Full timeJob Description•Reading error codes flashed up on the device•Swapping out hardware•Tracing faults using diagnostic devices and software•Upgrading components•Assisting the support staff of other service-providers•May require some staggered shifts•Will require some travel to sites•Other duties may be assigned•Inventory Management•Supervise...
-
Financial Operations Consultant
1 week ago
Delhi, India Leading Big4's in India Full timeCrystal Solutions is a leading International Recruitment Service Provider. We are Hiring for Financial Operations Consultant in Thane.Position – Financial Operations ConsultantLocation – ThaneExperience – 6-8 years of experience in financial operationsResponsibilities:1. Billing: Generate invoices accurately and in a timely manner based on contractual...
-
Billing Operator/computer Operator
1 month ago
Delhi, Delhi, India Smartmovess consultant zone Full timeneed billing operators/computer operator **fresher cannot apply** 10th or 12th pass can also apply Must know billing location-old delhi bcom qualification imm joiners needed f2f interview **Job Types**: Full-time, Permanent **Salary**: ₹13,000.00 - ₹14,000.00 per month Schedule: - Day shift - Morning shift Ability to commute/relocate: - Old...