Team Lead
4 days ago
We are looking for a highly motivated and experienced Team Lead (Ex India) to manage and guide a team of travel executives handling outbound (Ex-India) travel processes. The role requires strong leadership, sales acumen, and process knowledge to ensure smooth operations, excellent customer service, and achievement of business targets.
Key Responsibilities:
- Lead, manage, and motivate a team of travel consultants handling Ex-India (outbound) travel bookings.
- Ensure the team meets sales targets, service levels, and productivity goals.
- Handle escalated customer queries, resolve complaints, and ensure customer satisfaction.
- Provide coaching, training, and performance feedback to team members.
- Monitor daily operations including flight bookings, hotel reservations, holiday packages, and visas.
- Coordinate with management to implement new strategies and improve processes.
- Maintain MIS reports, analyze performance, and identify areas for improvement.
- Ensure adherence to company policies, quality standards, and compliance guidelines.
- Work closely with cross-functional departments (ticketing, accounts, sales, customer service) for smooth operations.
Key Skills & Competencies:
- Strong knowledge of outbound travel processes (Ex-India).
- Excellent leadership, people management, and communication skills.
- Hands-on experience with GDS (Amadeus / Galileo / Sabre) and online booking tools.
- Problem-solving ability with a focus on customer-first approach.
- Target-driven, analytical, and process-oriented mindset.
- Ability to work in fast-paced & high-pressure environments.
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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