
Team Lead
4 days ago
We are looking for a highly motivated and experienced Team Lead – Holidays to manage our holiday sales and operations team. The role involves designing and delivering domestic & international holiday packages, guiding the team to achieve sales targets, ensuring excellent customer satisfaction, and coordinating with suppliers and partners.
Key Responsibilities:
- Lead, supervise, and motivate a team of holiday consultants.
- Develop and sell customized holiday packages (domestic & international).
- Ensure smooth end-to-end operations: itinerary planning, costing, booking, documentation, and customer support.
- Coordinate with airlines, hotels, DMCs, and other vendors for best pricing and service quality.
- Handle client queries, complaints, and escalations effectively.
- Monitor team performance and ensure achievement of monthly/quarterly sales targets.
- Conduct regular training sessions on destinations, products, and sales skills.
- Maintain knowledge of travel trends, seasonal offers, visa processes, and emerging holiday destinations.
- Ensure adherence to company policies and service standards.
Skills & Competencies:
- Strong knowledge of domestic & international holiday destinations.
- Proven ability to sell and manage FIT/GIT holiday packages.
- Excellent communication, negotiation, and interpersonal skills.
- Leadership skills with the ability to motivate and mentor a team.
- Customer-centric approach with problem-solving attitude.
- Proficiency in MS Office and familiarity with travel booking systems.
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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