Director of Operations
4 days ago
Develop and execute an integrated plan for success
Assess market priorities and prioritize R&D investments.
Deliver agreed performance within budget.
Manage & assess quality of designs & installations.
Manage Client relations regarding scope of work, quality of workmanship & scheduling.
Work with Finance to develop a pricing model that ensures P&L targets are achieved.
Manage and direct company operations to meet budget and other financial goals.
Develop, establish, and direct the execution of operating policies to support overall company objectives.
Working in partnership with the management team.
Lead the performance management process for Operations & Engineering that measures and evaluates progress against goals. Use good meeting and project planning practices to drive focus and results.
Oversee all administrative functions, ensuring smooth daily operations.
Manage individual performance by establishing annual operating objectives for each employee with yearly reviews. Also establish an annual development plan for each employee and provide ongoing coaching.
Develop and implement a strategic plan for a rapid scaling of operational capacity through automation, process improvements or other productivity measures while maintaining high quality standards, rapid response times, high reliability and cost effective operations.
Interface with Product Engineering and IT Operations to ensure appropriate systems are in place to achieve goals.
Oversee the human resource function, including: Recruitment, hiring, onboarding and retention, Compensation and benefits administration of Professional training and development
Perform other job-related duties as required.
Requirements
Bachelor’s degree. An MBA or Master's is a plus.
10+ years’ experience with progressive general management responsibilities
Proven P&L management track record
Expertise in defining and scaling operational processes, both internally and with external partners
Managing multiple projects in a manner that focuses the team and drives results
Excellent people skills, with an ability to partner with a dynamic leadership team
Personal qualities of integrity, credibility, work ethic and commitment to the mission of the company.
RequirementsRequirements: University graduate or equivalent experience with further studies in AV installation, data or voice communications, or drafting. Minimum of 4 years' experience in an electrical and/or communications environment. Understanding of project management practices and customer service obligations. Knowledge of electrical, electronic, communications, and computer products and equipment. Proficiency in oral and written English grammar, punctuation, and spelling. Familiarity with building construction and blueprint reading. Experience with the AV Commercial Integrator Navigate system, specifically for change orders and delay notices feedback to the Project Manager. CTS-I Certification Preferred
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