Network Security Engineer

2 weeks ago


tamil nadu, India Movate Full time
Hi Golla Sarveswar,
Warm greetings from CSS Corp, Chennai
We refer to your job application against our open positions.
If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that are mentioned at the bottom of this email.
Job Description for your reference.
Position : Network Engineer (L1 Engineer)
Experience : 2 – 5 years
Job Location : Chennai - Perungalathur
Job Responsibilities:
• Handles first level calls/cases from Enterprise customers.
• Case ownership, documentation and management
• Customer Management, Setting right expectation, Situation handling.
• Driving case progression as per the SLA
• Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates
• Backlog Management and meet the expectation set with customers.
• Work on pending cases(backlogs) and drive towards closure
• Periodic follow up as per SLA defined by the client.
• Process, Queue Adherence and SLA awareness
• Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.)
• Knowledge Base Article Creation when there is an opportunity for it.
• To contribute knowledge base and the knowledge sharing forum
• Improving customer experience and Building relationship
• Completing PCNSE certification within 120 days of go-live
Technical skills:
• 2+ years of experience in data networking, routing & switching & network security.
• Network security experience is must.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
• Experience on routing protocols – RIP V1/V2, OSPF, and BGP
• Knowledge of Authentication Protocols like TACAS/RADIUS/LDAP will be an added advantage.
• Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX, Palo Alto Networks will be an added advantage.
• Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
• CCNA, CCNP, Checkpoint Certification, CCSP, PCNSE certifications will be an added advantage.
• Knowledge of Server Load Balancing (SLB), VRRP and IGMP

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