NOC Engineer

2 weeks ago

Surat, India Onemind Services LLC Full time

Job Profile: NOC Engineer

Role Summary

We are seeking a skilled 
NOC Engineer
to join our operations team. This role ensures the 
availability, stability, and security
of customer IT infrastructure through proactive network monitoring, troubleshooting, and incident response. The NOC Engineer provides 
24x7x365 escalation support
, manages network performance, and resolves infrastructure issues to maintain seamless operations.

Key Responsibilities

  • Provide 
    24x7x365 first-level escalation support
    for network and system incidents.
  • Monitor, troubleshoot, and maintain 
    network, server, and security infrastructure
    using tools such as 
    ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365, and HaloPSA
    .
  • Diagnose and resolve issues across 
    Windows, Unix, and Linux environments
    .
  • Configure, operate, and upgrade 
    routers, switches, and firewalls
    , including IOS updates.
  • Manage and optimize 
    network protocols
    (LAN/WAN, TCP/IP, DHCP, DNS, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security).
  • Respond to and escalate 
    security incidents
    per NOC processes and security policies.
  • Use 
    remote administration tools
    (Terminal Server, Remote Desktop, Telnet, SSH) for issue resolution.
  • Document 
    incidents, resolutions, and system changes
    with accuracy.

Required Skills & Experience

  • Strong knowledge of 
    IP networking fundamentals
    and 
    network operations
    .
  • Proficiency in troubleshooting 
    hardware, software, and network issues
    .
  • Familiarity with 
    security monitoring and incident response
    .
  • Strong communication and documentation skills.
  • Ability to 
    monitor network performance metrics
    and recommend improvements.

Preferred Qualifications

  • Cisco Certified Network Associate (CCNA)
    or higher certification.
  • 1–3 years of experience
    in a Network Operations Center (NOC) environment.
  • Experience with 
    firewalls, security appliances, and high-availability networks
    .
  • Willingness to work in 
    on-call rotation
    and respond to emergencies.

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