Information Technology Help Desk

3 weeks ago


Chennai, India Mizuho Full time
Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.
What's in it for you?
o Immense exposure and learning
o Excellent career growth
o Company of highly passionate leaders and mentors
o Ability to build things from scratch
Know more about MGS:
- Global Helpdesk Operations
Shift timings: 7am or 9.30am No night shifts
Job Description & Key Responsibilities: -
1. Revision of the user manual based on instructions from the IT section.
2. Provide technical support for G-Base Software (Main frame) and PEGA system.
3. Assist end users with software and hardware issues.
4.Troubleshoot and resolve technical problems
5. Ensure systems are running efficiently
6. Document and track support tickets
Qualification / Skill requirements
1. 2- 7 years of experience in Help Desk Support
2. Experience with G-Base Software (Main frame) and PEGA system will be added advantage.
3.Robust/outstanding communication and presentation skills.
4. Proficiency in Business English
5. Knowledge of MS Office applications (Word, Excel, Access, etc)
6.Qualification: Graduate in computer science
What we offer:
· Working on many domestic and international projects.
· Wide range of possibilities to gain both technical and soft skills as well as professional certifications
Interested candidates can share resumes on along with the below details.
Current CTC
Expected CTC
Notice period
Role applying for
Current location
Address :-
Mizuho Global Services India Pvt. Ltd, 16th Floor, Tower B,
Brigade World Trade Centre,
No.142, Rajiv Gandhi Salai,
Chennai - 600 096, India.

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