Is Help Desk Technician

1 week ago

Chennai Tamil Nadu, India Applanix Full time

**Your Title: IS Help Desk Technician**
**Job Location: Chennai, India**
**Our Department: Corporate Information Systems
**Do you enjoy helping others and working in a close-knit team environment?

**What You Will Do**
You will be responsible for the day-to-day operational activities of Help Desk support covering first
line support for all worldwide Trimble offices. You’ll be responsible for screening, referring,
diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the
will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,
- Attending telephone support requests from worldwide Trimble employees.
- Monitoring and responding to Trimble internal employee requests for help in the Jira Service
- Maintenance of diagnostic & user information in the Help Desk database.
- Gather customer information and determine the issue by elevating and analyzing symptoms.
- Follow standard processes, procedures and policies.
- Resolve user problems independently or in conjunction with other Help Desk staff, and when

necessary escalate problems to other IS staff and resources timely and effectively.
- Responsible for Help Desk ticket response and resolution time.
- Fulfills ticket requests by completing the transaction or forwarding the requests.
- Ensure that any faults associated with desktop computers are remedied in the shortest time

possible with the least disruption for the user. This includes system hardware problems,

connectivity issues.
- Attend meetings with peers, other IS staff, IS management and business group managers

and employees in support of end users and the corporate IS infrastructure.
- Create knowledge base documents.
- Follow up and make scheduled callbacks with the customer where necessary.

What Behavioral Characteristics You Will Bring
- A customer service focus with solid phone skills and excellent written communications

skills.
- Exemplary attendance and punctuality.
- Customer Service: demonstrate the ability to respond with a high degree of urgency to the

needs & requests of others, internally and externally. Understand the impact of their work on

others.
- Personable and able to deal with a wide range of customers with different skill levels in a

positive and friendly manner.
- Understand safety policies and actively promote safe practices in the workplace.
- Maintain constructive relationships and demonstrate respect for everyone contacted.
- Deal constructively with conflict, focus on the situation, issue or behavior, and not on the

person by diffusing situations before conflicts arise. Resolve conflicts by directly and

actively promoting and gaining cooperation from others.
- Consistently provide ideas, opinions, or information in an articulate, professional way.
- Actively listen to others and demonstrate understanding of other points of view.
- Willingness and ability to adjust to changing conditions or priorities.
- Take the initiative to identify and act on problems and lead by example.
- Consistently make decisions that resolve problems.
- Must have a demonstrated track record of excellent customer service delivery.
- Must have the ability to work successfully with little supervision.
- Update knowledge by participating in educational opportunities.
- Willing to work on shifts including a night shift.
- Position requires use of a Headset / Microphones.

What Skills & Experience You Should Bring
- 1-3 years of experience or fresh graduate in computer science.
- Excellent English language skills, both written and verbal.
- Ability to speak and write clearly and accurately in English.
- Multilingual ability with the European language is a plus.
- Effective listening skills.
- Basic knowledge on computer hardware and its operating systems.
- Knowledge of Google Suite Tools is a plus.
- Basic knowledge on Microsoft office and mail clients.
- Must be able to solve problems by exploring alternatives and selecting the appropriate

solution.
- Certification in Windows / Mac / Linux is an added advantage.
- Basic Networking knowledge.
- Basic Knowledge on electronic equipment, and computer hardware and software, including
- High level of analytical thinking to solve problems with an understanding of technology and
- Does well with mínimal “hands on” training and can pick up new skills quickly and can “take

the ball and run with it”.
- Ability to multi-task and can handle frequent interruptions.
- Can consistently follow protocol and instructions.
- Can work independently with little management direction.
- Actively looking for ways to help people.
- Touch Type keyboarding skills required.
- Any certification on Operating systems, hardware, or IT process is a plus.

**About Your Location**
Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a
seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble’s largest R&D centers
outside of t

  • IT Help Desk Technician

    2 weeks ago

    Chennai, Tamil Nadu, India Vendasta Full time

    **IT Help Desk Technician** **Chennai, India** At Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever and we are growing our team! This is an opportunity to join a growing team and directly impact local economies worldwide. In a world where local businesses all over the globe have had their...

  • IT Support Technician Help Desk Support

    3 weeks ago

    Chennai, Tamil Nadu, India FedEx Logistics MEISA Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings. 1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience. 2. In lieu of degree, high school diploma or GED and 2+ years...

  • Help Desk

    2 weeks ago

    Chennai, Tamil Nadu, India 2CQR Automation Private Limited Full time

    **Job Title**:Help Desk **Company**: 2CQR Automation Private Limited **Location**: Chennai **About Us**: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user...

  • IT Support Technician Help Desk Support

    3 weeks ago

    Chennai, Tamil Nadu, India FedEx Logistics AMEA Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings. 1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience. 2. In lieu of degree, high school diploma or GED and 2+ years...

  • IS Help Desk Technician

    2 months ago

    chennai, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices....

  • IS Help Desk Technician

    2 months ago

    Chennai, India Trimble Full time

    Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble...

  • IS Help Desk Technician

    3 weeks ago

    Chennai, India Trimble Full time

    Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering first line support for all worldwide Trimble...

  • IS Help Desk Technician

    7 days ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices....

  • IS Help Desk Technician

    3 weeks ago

    chennai, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others and working in a close-knit team environment? What You Will Do You will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices....

  • IS Help Desk Technician

    7 days ago

    Chennai, Tamil Nadu, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, IndiaOur Department: Corporate Information SystemsDo you enjoy helping others and working in a close-knit team environment?What You Will DoYou will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices. You'll be...

  • IT Technician

    2 months ago

    Chennai, Tamil Nadu, India political action services Full time

    Job brief We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • IT Technician

    24 hours ago

    Chennai, Tamil Nadu, India political action services Full time

    Job brief We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • IT Support Technician Help Desk Support

    7 days ago

    Chennai, Tamil Nadu, India FedEx Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company's diverse portfolio of hardware, software, and service offerings.Associate's Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience.2. In lieu of degree, high school diploma or GED and 2+ years of...

  • IT Support Technician Help Desk Support

    2 months ago

    Chennai, India FedEx Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings. 1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience. 2. In lieu of degree, high school diploma or GED and 2+...

  • IT Support Technician Help Desk Support

    2 months ago

    chennai, India FedEx Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings. 1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience.2. In lieu of degree, high school diploma or GED and 2+ years...

  • IT Help Desk Technician

    1 week ago

    Chennai, Tamil Nadu, India Vendasta Full time

    IT Help Desk TechnicianChennai, IndiaAt Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever and we are growing our team This is an opportunity to join a growing team and directly impact local economies worldwide. In a world where local businesses all over the globe have had their livelihoods...

  • IS Help Desk Technician

    3 weeks ago

    Chennai, India Trimble Full time

    Your Title: IS Help Desk TechnicianJob Location: Chennai, IndiaOur Department: Corporate Information SystemsDo you enjoy helping others and working in a close-knit team environment?What You Will DoYou will be responsible for the day-to-day operational activities of Help Desk support covering firstline support for all worldwide Trimble offices. You’ll be...

  • IT Support Technician Help Desk Support

    1 week ago

    Chennai, Tamil Nadu, India FedEx Full time

    The CompanyThe Help Desk Technician troubleshoots issues and provides guidance on various products within The Company's wide range of hardware, software, and services.Associate's Degree or equivalent, such as military or trade school, and 0-2 years of relevant experienceIf no degree, high school diploma or GED and 2+ years of relevant experienceExcellent...

  • Help Desk

    7 days ago

    Chennai, Tamil Nadu, India 2CQR Automation Private Limited Full time

    Job Title:Help DeskCompany: 2CQR Automation Private LimitedLocation: ChennaiAbout Us: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user experiences. Our team is...

  • IT Support Technician Help Desk Support

    4 weeks ago

    Chennai, India FedEx Full time

    The Help Desk Technician uses troubleshoots problems and provides guidance around products covered within The Company’s diverse portfolio of hardware, software, and service offerings.1. Associate’s Degree or equivalent, i.e., military, trade school, etc. and 0-2 years of relevant experience.2. In lieu of degree, high school diploma or GED and 2+ years of...