Customer Success Executive

4 weeks ago

Prabhadevi, India Rentenpe Full time

About RentenPe:

RentenPe is a fast-growing fintech platform revolutionizing how individuals and businesses manage their rental payments, credit access, and other financial services. Our app-driven ecosystem empowers users with seamless, secure, and smart financial solutions. We're on a mission to simplify financial transactions and enhance customer experiences through cutting-edge technology and dedicated support.

Position Overview:

We are looking for a Customer Success Executive to join our team and be the first point of contact for our app users. The ideal candidate will be responsible for resolving customer queries, guiding users through the app, troubleshooting basic issues, and ensuring a smooth and satisfying customer experience.

A background in sales is a plus, as it helps in understanding customer psychology and upselling or cross-selling services when necessary.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in-app support tools.

Resolve app-related issues including login problems, feature navigation, transaction status, bugs/errors, and payment concerns.

Guide users step-by-step through app features and functionality.

Maintain a high level of professionalism and empathy with customers at all times.

Document customer interactions, issues, and resolutions accurately in the support system.

Escalate unresolved issues to appropriate internal teams (Tech, Product, Operations) and follow up for closure.

Collaborate with the Product and Tech teams to provide feedback and insights based on recurring user issues.

Assist in developing FAQs, help articles, and training materials to improve the support process.

Meet performance metrics such as response time, resolution time, customer satisfaction, and support quality.

(Optional) Identify opportunities to inform users about additional RentenPe features or products based on their needs.

Requirements:

Experience: 1–2 years in customer support, preferably in a fintech, SaaS, banking, or app-based product environment.

Bachelor's degree in any discipline.

Strong verbal and written communication skills in English and (insert regional language if needed).

Familiarity with mobile apps (Android/iOS) and comfort in guiding users through UI/UX.

Patience, active listening skills, and the ability to de-escalate difficult situations.

Ability to multitask, prioritize, and manage time effectively.

Basic knowledge of CRM or support tools (e.g., Freshdesk, Zendesk, Intercom) is a plus.

Sales experience (preferred but not mandatory) – ability to understand user needs and recommend appropriate features or services.

Tech-savvy and quick learner with a customer-first attitude.

Job Types: Full-time, Permanent

Pay: ₹200, ₹300,000.00 per year

Work Location: In person

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