Reservation Executive

2 days ago

Mumbai, India Lords Hotels & Resorts Full time
  • Manage and process reservations through the Central Reservation System (CRS) and other distribution platforms.
  • Handle guest inquiries via phone, email, or online channels, ensuring prompt and accurate responses.
  • Coordinate with hotel front office, sales, and operations teams to update room availability and special requests.
  • Monitor daily bookings, cancellations, and modifications to ensure system accuracy.
  • Assist in implementing rate strategies, promotions, and inventory management.
  • Maintain reservation records, prepare daily/weekly booking reports, and share updates with relevant teams.
  • Upsell hotel services, packages, and room upgrades to enhance guest experience and drive revenue.
  • Resolve guest booking-related concerns and escalate issues when required.
  • Ensure compliance with brand standards and maintain data accuracy in CRS.
  • Support the Reservations Manager in achieving occupancy and revenue targets.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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