Reservation Executive

2 weeks ago

Mumbai Maharashtra, India Manas Lifestyle Resort, Igatpuri Full time

**Job Title**: Hotel Reservation Executive

**Location**: Andheri East Mumbai,

**Reports To**: Reservations Manager

**Position Overview**:
**Key Responsibilities**:

- **Reservation Management**:

- Process and confirm bookings, modifications, and cancellations in accordance with hotel policies.
- Ensure accuracy of all reservations, including room types, rates, and special requests.
- **Customer Service**:

- Provide exceptional service to all guests, addressing inquiries and resolving any issues related to reservations.
- Assist guests with information regarding hotel facilities, services, and local attractions.
- Maintain a positive and professional demeanor at all times.
- **Coordination and Communication**:

- Liaise with other departments (e.g., front desk, housekeeping, sales) to ensure seamless guest experiences.
- Communicate effectively with team members to relay important reservation details and special requests.
- **Record Keeping and Reporting**:

- Maintain accurate and up-to-date records of all reservations.
- Generate reports on reservation trends, occupancy rates, and other relevant metrics.
- Assist in the preparation of forecasts and occupancy reports as needed.
- **Sales and Upselling**:

- Identify opportunities to upsell room categories, amenities, and packages.
- Promote special offers and loyalty programs to enhance guest experience and drive revenue.
- **Technology and Systems**:

- Utilize hotel reservation software and other related systems efficiently.
- Stay updated with system changes and enhancements.
- **Compliance and Policies**:

- Adhere to all hotel policies and procedures, including those related to reservations, cancellations, and privacy.
- Ensure compliance with health and safety regulations.

**Qualifications**:

- **Education**: High school diploma or equivalent; additional qualifications in hospitality management or related field preferred.
- **Experience**: Previous experience in hotel reservations, front desk, or customer service roles.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in reservation software and MS Office.
- Ability to work under pressure and in a fast-paced environment.
- **Personal Attributes**:

- Detail-oriented with a high level of accuracy.
- Customer-focused with a friendly and approachable demeanor.
- Problem-solving skills and a proactive approach to tasks.

**Work Environment**:

- Primarily office-based in Mumbai
- May require working shifts, weekends, and holidays as per hotel operational needs.

**Compensation**:

- Competitive salary based on experience.
- Benefits package including health insurance, paid time off, and employee discounts.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

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