HR Operations Lead

Position Title HR Operations Lead Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 11 am to 8 pm Role Reports to Regional HR Operations Lead Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS  We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services. For more details about General Mills please visit this Link Purpose of the role This role will lead the operational excellence across the full employee lifecycle, ensuring compliance, process efficiency, and superior employee experience. This role will be accountable for end-to-end HR operations, process improvement initiatives, audit support, and partners with stakeholders to drive service excellence and transformation. The in scope countries will be India, S Korea, MEA, Germany, Greece, etc. This Role will have 5 Reportees KEY ACCOUNTABILITIES 40% of Time - Operational Excellence & Service Delivery Accountable for HR operations processes: onboarding, offboarding, payroll support, benefits administration, employee data management, and HR systems (e.g., Workday, ServiceNow). Ensure compliance with local labor laws, SOX, and company policies. Ensure Timely and seamless Payroll process support Manage advanced case management, queries, and data governance with a focus on service level agreements (SLAs) and key performance indicators (KPIs). Address and resolve employee relations cases, supporting documentation and compliance. 20% of Time Process Improvement & Transformation Lead the HR processes for efficiency, automation, and scalability. Lead or participate in transformation projects, driving adoption of new tools and practices. Identify and implement opportunities for process standardization and automation across Countries 20% of Time Team & Stakeholder Management Lead, coach, and develop a diverse HR operations team, fostering a high-performance and growth-oriented culture. Model and nurture collaboration, inclusion, and trust across the team and stakeholders Monitor work plans, resource allocation, and performance feedback cycles. Lead and Re-define the Stakeholder Management Collaborate with HRBPs, Finance, IT, and external vendors to enable seamless service delivery. 10% of Time Audit, Compliance & Vendor Management Prepare the team for and support internal and external audits (labor, statutory, GIA). Manage vendor relationships (wherever applicable) for benefits, payroll, and compliance. Ensure timely and accurate data submissions and policy updates. 10% of Time Strategic Collaboration & Projects Partner with business leaders and CoEs to support HR initiatives and transitions. Drive data-driven decision-making and reporting for HR operations. Contribute to capability development and change management efforts. MINIMUM QUALIFICATIONS   Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum years of related experience required: Min.8 - 12 years in HR Operations and Compensation & Benefits PREFERRED QUALIFICATIONS Education- Masters Preferred years of related experience- 3+ years of people management experience, preferably in a shared services environment Specific Job Experience or Skills Needed— HR Operations – covering the entire process from Hire to Retire Employee Relations Compensation, Salary, and Tax Legal & Statutory Demonstrated expertise in HR systems (Workday, ServiceNow), Excel, and process automation. Experience leading or mentoring teams and driving transformation projects. Competencies/Behaviors required for job Fast Decision Making Excellent administrative/coordination skills Strong interpersonal skills Maturity and accommodative spirit Stature to deal with people at all levels across the organization Good verbal and written communication skills High degree of professionalism, discretion, and customer service orientation. The ability to manage multiple priorities and work independently in a fast-paced, ambiguous environment. Change agent mindset with a passion for continuous improvement and innovation. Strong collaboration, influencing, and relationship-building skills. COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.