Lead – Linux Administration

We are hiring for Lead – Linux Administration & Service Desk at BangaloreJob SummaryWe are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in RHEL/Debian systems, experience with virtualization platforms, and a proven track record of managing a high-performing Service Desk team aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.Key Responsibilities1. Linux Administration – Infrastructure Operations- Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.- Expertise in RHEL and Debian operating systems, shell scripting (Bash/Python), and automation.- Troubleshoot issues related to disk management, LVM, boot failures, performance bottlenecks, and service outages.- Manage virtualized environments including KVM and VMware Hypervisors.- Administer and maintain server hardware from vendors such as HP and Dell in data center or co-location facilities.- Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with FortiGate firewalls and managed switches.- Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.2. Service Desk Leadership- Lead a ServiceDesk/Helpdesk team of 10+ engineers, ensuring timely and effective resolution of incidents, service requests, and problems.- Leverage ServiceNow to manage tickets, automate workflows, and improve service quality.- Monitor and improve ServiceDesk KPIs such as first call resolution, SLA adherence, ticket aging, and customer satisfaction.- Prepare and present weekly/monthly performance reports to senior management.- Promote the use of ITSM processes including Incident, Problem, and Change Management aligned to ITIL best practices.- Act as a key liaison between IT and business users, ensuring excellent stakeholder management and communication.- Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.Skills & Qualifications- Bachelor’s degree in Computer Science, Information Technology, or related discipline.- 10–12 years of experience in IT Infrastructure and Service Desk operations.- Deep expertise in Linux Administration (RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash/Python).- Experience managing enterprise hardware in data center environments.- Strong knowledge on various networking and switching technologies.- Proven experience in leading a Service Desk team, with focus on KPI management, escalations, and service delivery.- Solid understanding and implementation experience of ITSM/ITIL processes.Certifications- Red Hat Certified Engineer (RHCE) or equivalent RHEL certification- ITIL Foundation Certification- Additional certifications in virtualization or networking are a plus.Soft Skills- Strong presentation and reporting skills for both technical and non-technical audiences.- Excellent communication and interpersonal skills across technical teams, users, and management.- Highly self-motivated and self-driven with an ability to independently handle assessments, identify gaps, and implement industry best practices.- Innovative mindset with a continuous improvement approach.Regards,Sridhar