Lead – Linux Administration

2 days ago

Bengaluru, Karnataka, India Mobileum Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are hiring for Lead – Linux Administration & Service Desk at Bangalore

Job Summary

We are looking for an experienced and self-driven
India Service Lead – Linux Administration & Service Desk
to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in
RHEL/Debian systems
, experience with
virtualization platforms
, and a proven track record of managing a
high-performing Service Desk team
aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.

Key Responsibilities

1. Linux Administration – Infrastructure Operations

  • Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.
  • Expertise in
    RHEL and Debian
    operating systems, shell scripting (
    Bash/Python
    ), and automation.
  • Troubleshoot issues related to
    disk management, LVM
    , boot failures, performance bottlenecks, and service outages.
  • Manage virtualized environments including
    KVM
    and
    VMware Hypervisors
    .
  • Administer and maintain server hardware from vendors such as
    HP and Dell
    in
    data center or co-location
    facilities.
  • Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with
    FortiGate firewalls
    and managed switches.
  • Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.

2. Service Desk Leadership

  • Lead a
    ServiceDesk/Helpdesk team of 10+ engineers
    , ensuring timely and effective resolution of incidents, service requests, and problems.
  • Leverage
    ServiceNow
    to manage tickets, automate workflows, and improve service quality.
  • Monitor and improve
    ServiceDesk KPIs
    such as first call resolution, SLA adherence, ticket aging, and customer satisfaction.
  • Prepare and present
    weekly/monthly performance reports
    to senior management.
  • Promote the use of
    ITSM processes
    including Incident, Problem, and Change Management aligned to
    ITIL best practices
    .
  • Act as a key liaison between IT and business users, ensuring excellent
    stakeholder management
    and communication.
  • Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.

Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related discipline.
  • 10–12 years of experience in IT Infrastructure and Service Desk operations.
  • Deep expertise in
    Linux Administration
    (RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash/Python).
  • Experience managing enterprise hardware in
    data center environments
    .
  • Strong knowledge on various networking and switching technologies.
  • Proven experience in leading a
    Service Desk team
    , with focus on KPI management, escalations, and service delivery.
  • Solid understanding and implementation experience of
    ITSM/ITIL processes
    .

Certifications

  • Red Hat Certified Engineer (RHCE)
    or equivalent RHEL certification
  • ITIL Foundation Certification
  • Additional certifications in virtualization or networking are a plus.

Soft Skills

  • Strong
    presentation
    and
    reporting
    skills for both technical and non-technical audiences.
  • Excellent
    communication
    and interpersonal skills across technical teams, users, and management.
  • Highly
    self-motivated
    and
    self-driven
    with an ability to independently handle assessments, identify gaps, and implement industry best practices.
  • Innovative mindset with a continuous improvement approach.

Regards,

Sridhar Rathod

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