Lead – Linux Administration

We are hiring for Lead – Linux Administration & Service Desk at Bangalore

Job Summary

We are looking for an experienced and self-driven
India Service Lead – Linux Administration & Service Desk
to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in
RHEL/Debian systems
, experience with
virtualization platforms
, and a proven track record of managing a
high-performing Service Desk team
aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.

Key Responsibilities

1. Linux Administration – Infrastructure Operations

• Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.
• Expertise in
  RHEL and Debian
  operating systems, shell scripting (
  Bash/Python
  ), and automation.
• Troubleshoot issues related to
  disk management, LVM
  , boot failures, performance bottlenecks, and service outages.
• Manage virtualized environments including
  KVM
  and
  VMware Hypervisors
  .
• Administer and maintain server hardware from vendors such as
  HP and Dell
  in
  data center or co-location
  facilities.
• Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with
  FortiGate firewalls
  and managed switches.
• Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.

2. Service Desk Leadership

• Lead a
  ServiceDesk/Helpdesk team of 10+ engineers
  , ensuring timely and effective resolution of incidents, service requests, and problems.
• Leverage
  ServiceNow
  to manage tickets, automate workflows, and improve service quality.
• Monitor and improve
  ServiceDesk KPIs
  such as first call resolution, SLA adherence, ticket aging, and customer satisfaction.
• Prepare and present
  weekly/monthly performance reports
  to senior management.
• Promote the use of
  ITSM processes
  including Incident, Problem, and Change Management aligned to
  ITIL best practices
  .
• Act as a key liaison between IT and business users, ensuring excellent
  stakeholder management
  and communication.
• Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.

Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• 10–12 years of experience in IT Infrastructure and Service Desk operations.
• Deep expertise in
  Linux Administration
  (RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash/Python).
• Experience managing enterprise hardware in
  data center environments
  .
• Strong knowledge on various networking and switching technologies.
• Proven experience in leading a
  Service Desk team
  , with focus on KPI management, escalations, and service delivery.
• Solid understanding and implementation experience of
  ITSM/ITIL processes
  .

Certifications

• Red Hat Certified Engineer (RHCE)
  or equivalent RHEL certification
• ITIL Foundation Certification
• Additional certifications in virtualization or networking are a plus.

Soft Skills

• Strong
  presentation
  and
  reporting
  skills for both technical and non-technical audiences.
• Excellent
  communication
  and interpersonal skills across technical teams, users, and management.
• Highly
  self-motivated
  and
  self-driven
  with an ability to independently handle assessments, identify gaps, and implement industry best practices.
• Innovative mindset with a continuous improvement approach.

Regards,

Sridhar Rathod