Lead – Linux Administration
2 days ago
We are hiring for Lead – Linux Administration & Service Desk at Bangalore
Job Summary
We are looking for an experienced and self-driven
India Service Lead – Linux Administration & Service Desk
to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in
RHEL/Debian systems
, experience with
virtualization platforms
, and a proven track record of managing a
high-performing Service Desk team
aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.
Key Responsibilities
1. Linux Administration – Infrastructure Operations
- Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.
- Expertise in
RHEL and Debian
operating systems, shell scripting (
Bash/Python
), and automation. - Troubleshoot issues related to
disk management, LVM
, boot failures, performance bottlenecks, and service outages. - Manage virtualized environments including
KVM
and
VMware Hypervisors
. - Administer and maintain server hardware from vendors such as
HP and Dell
in
data center or co-location
facilities. - Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with
FortiGate firewalls
and managed switches. - Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.
2. Service Desk Leadership
- Lead a
ServiceDesk/Helpdesk team of 10+ engineers
, ensuring timely and effective resolution of incidents, service requests, and problems. - Leverage
ServiceNow
to manage tickets, automate workflows, and improve service quality. - Monitor and improve
ServiceDesk KPIs
such as first call resolution, SLA adherence, ticket aging, and customer satisfaction. - Prepare and present
weekly/monthly performance reports
to senior management. - Promote the use of
ITSM processes
including Incident, Problem, and Change Management aligned to
ITIL best practices
. - Act as a key liaison between IT and business users, ensuring excellent
stakeholder management
and communication. - Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.
Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 10–12 years of experience in IT Infrastructure and Service Desk operations.
- Deep expertise in
Linux Administration
(RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash/Python). - Experience managing enterprise hardware in
data center environments
. - Strong knowledge on various networking and switching technologies.
- Proven experience in leading a
Service Desk team
, with focus on KPI management, escalations, and service delivery. - Solid understanding and implementation experience of
ITSM/ITIL processes
.
Certifications
- Red Hat Certified Engineer (RHCE)
or equivalent RHEL certification - ITIL Foundation Certification
- Additional certifications in virtualization or networking are a plus.
Soft Skills
- Strong
presentation
and
reporting
skills for both technical and non-technical audiences. - Excellent
communication
and interpersonal skills across technical teams, users, and management. - Highly
self-motivated
and
self-driven
with an ability to independently handle assessments, identify gaps, and implement industry best practices. - Innovative mindset with a continuous improvement approach.
Regards,
Sridhar Rathod
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