Lead – Linux Administration

We are hiring for Lead – Linux Administration & Service Desk at Bangalore

Job Summary

We are looking for an experienced and self-driven India Service Lead – Linux Administration & Service Desk to lead a dual-responsibility role encompassing enterprise-grade Linux server management and end-user support operations. The ideal candidate will bring deep technical expertise in RHEL/Debian systems, experience with virtualization platforms, and a proven track record of managing a high-performing Service Desk team aligned with ITSM best practices. This role requires a strong balance of hands-on skills, leadership capability, and stakeholder management.

Key Responsibilities

1. Linux Administration – Infrastructure Operations

- Lead the Linux Administration team ensuring availability, performance, and security of Linux systems across production and non-production environments.
- Expertise in RHEL and Debian operating systems, shell scripting (Bash/Python), and automation.
- Troubleshoot issues related to disk management, LVM, boot failures, performance bottlenecks, and service outages.
- Manage virtualized environments including KVM and VMware Hypervisors.
- Administer and maintain server hardware from vendors such as HP and Dell in data center or co-location facilities.
- Collaborate with network and firewall teams for end-to-end infrastructure support, particularly with FortiGate firewalls and managed switches.
- Maintain system documentation, configuration baselines, and support audit readiness for compliance frameworks.

2. Service Desk Leadership

- Lead a ServiceDesk/Helpdesk team of 10+ engineers, ensuring timely and effective resolution of incidents, service requests, and problems.
- Leverage ServiceNow to manage tickets, automate workflows, and improve service quality.
- Monitor and improve ServiceDesk KPIs such as first call resolution, SLA adherence, ticket aging, and customer satisfaction.
- Prepare and present weekly/monthly performance reports to senior management.
- Promote the use of ITSM processes including Incident, Problem, and Change Management aligned to ITIL best practices.
- Act as a key liaison between IT and business users, ensuring excellent stakeholder management and communication.
- Drive service improvement initiatives, root cause analysis, and proactive solutions to recurring issues.

Skills & Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- 10–12 years of experience in IT Infrastructure and Service Desk operations.
- Deep expertise in Linux Administration (RHEL, Debian), virtualization (KVM, VMware), and scripting (Bash/Python).
- Experience managing enterprise hardware in data center environments.
- Strong knowledge on various networking and switching technologies.
- Proven experience in leading a Service Desk team, with focus on KPI management, escalations, and service delivery.
- Solid understanding and implementation experience of ITSM/ITIL processes.

Certifications

- Red Hat Certified Engineer (RHCE) or equivalent RHEL certification
- ITIL Foundation Certification
- Additional certifications in virtualization or networking are a plus.

Soft Skills

- Strong presentation and reporting skills for both technical and non-technical audiences.
- Excellent communication and interpersonal skills across technical teams, users, and management.
- Highly self-motivated and self-driven with an ability to independently handle assessments, identify gaps, and implement industry best practices.
- Innovative mindset with a continuous improvement approach.

Regards,

Sridhar Rathod

Sridhar.rathod@mobileum.com

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