Technical Support Engineer- Azure Cognitive Services
2 weeks ago
Azure Cognitive Services – Technical Support Engineer
Skills :Knowledge of
Azure Cognitive Services
-
LUIS, SDK app, ML Model prediction accuracyStrong
Python
and
C#
coding skills, along with knowledge of
C++ and/or JavaKnowledge of
Debugging
and validation of Backend LogsDeep knowledge of
API’s (
OCR/Face etc) calling API’s, knowing Rest API’s communication, end point, authentication, debugging, capturing traces etcAzure, AWS cloud
development experienceKnowledge of
OpenAI
will be an added advantageExperience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.Effective communication and interpersonal skills to interact with customers and cross-functional teams.
Technical Support Engineer - Responsibilities• Responsible for the
customer support experience
with Microsoft•
Own, troubleshoot
and
solve customer technical issues
, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require
escalation
(either technically or strategically)• Create and maintain
incident management requests
to product group or engineering group• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring• Drive technical collaboration and engagement outside of
CSS
(Product Engineering teams, Services, Support, Regions)Customer Guidance
: Provide guidance and recommendations to customers on best practices for machine learning model development, deployment, and monitoring using Azure Machine Learning.Troubleshoot
and
resolve
technical issues
, performs system maintenance and upgrades, and provides guidance and training to users.• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
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