Technical Support Engineer- Azure Cognitive Services

4 weeks ago

Bengaluru, India Sonata Software Full time
About Sonata Software

In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

To know more, visit: Cognitive Services – Technical Support Engineer

Skills :

Knowledge of Azure Cognitive Services- LUIS, SDK app, ML Model prediction accuracy

Strong Python and C# coding skills, along with knowledge of C++ and/or Java

Knowledge of Debugging and validation of Backend Logs

Deep knowledge of API’s (OCR/Face etc) calling API’s, knowing Rest API’s communication, end point, authentication, debugging, capturing traces etc

Azure, AWS cloud development experience

Knowledge of OpenAI will be an added advantage

Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.

Effective communication and interpersonal skills to interact with customers and cross-functional teams.

Technical Support Engineer - Responsibilities

• Responsible for the customer support experience with Microsoft

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

• Identify cases that require escalation (either technically or strategically)

• Create and maintain incident management requests to product group or engineering group

• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

• Provide ramp activities, knowledge sharing, technical coaching and mentoring

• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Customer Guidance: Provide guidance and recommendations to customers on best practices for machine learning model development, deployment, and monitoring using Azure Machine Learning.

Troubleshoot and resolve technical issues, performs system maintenance and upgrades, and provides guidance and training to users.

• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

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