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Group Head Client Servicing

3 months ago

Gurugram, India Mirum India: A VML Company Full time

Experience: 8-10 years


Roles and Responsibilities

We are looking for Group Head Brand Management who has ultimate accountability for the effectiveness of the entire Client Servicing team. A Group Head looks beyond the day-to-day needs of an account to ensure the long-term stability and growth of the relationship and revenue. with all the verticals. This role is responsible for demonstrating a strong working knowledge of the Indian digital space.


  • Ensure the delivery of operational processes to high standards of accuracy and quality.
  • Develop and lead a high-performing team to deliver an exceptional client experience supporting to business growth.
  • Building and maintaining relationships with clients and guiding teams towards the achievement of client objectives
  • Implement and improve on processes to ensure a leading service is provided to clients.
  • Thinking and creating strategies for client brands that deliver on client brie
  • Achieving on revenue targets and payment collection targets
  • Managing a team of client servicing executives
  • Good understand of both creativity and technology.
  • Organic growth opportunities: Upsell and cross sell All Mirum services to existing client EG Technology solutions
  • Develop campaigns to sell technology led services from Mirum
  • Prior Experience in handling large Client accounts.
  • Presenting of credentials and leveraging the same with Client.


Business Skills

  • Connects with client to support delivery of communication and service
  • Presenting of credentials and leveraging the same with Client.
  • Developing Proposals and Pitches for Prospective clients
  • Results-driven professional


Skills:

Excellent communication & interpersonal skills

Should have prior experience with Advertising agencies

Dynamic, self-motivated team player with a positive attitude to work, Patience, high Client orientation and common business sense.