Senior Technical Account Manager
2 months ago
About the Role : Senior Technical Account Manager - India for zero trust networking domain
- This position can be located in the US or India.
- Working times will be in the EST time zone.
- We are looking for technical leaders to help our largest customers & partners navigate the world of zero trust software-defined networks.
- You will work with some of the top clientele of our business to support their service adoption and achieve customer satisfaction by providing technical expertise once the sale is complete.
- In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Company NAAS within organizations ranging from new start-ups to large enterprise customers.
- You must possess customer-facing skills that enable you to represent well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
- You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by Company .
- You should be a technology generalist that understands Zero Trust Network Architecture as well as experience in software development principles and practices.
- This position reports directly to the Head of Customer Success.
Key Responsibilities :
- Build strong customer relationships, especially with key customer stakeholders and sponsors.
- Always strive to provide exceptional customer experience.
- Engage with Director and C-Level executives to translate business needs into technical and operational plans.
- Keep track of key service metrics.
- Take initiative in identifying growth opportunities.
- Provide detailed reviews of service disruptions, metrics, and detailed architectural planning.
- Lead solution planning discussions, engaging all parts of the organization as needed to determine the best solution for the customer.
- Provide Platform guidance for our partners, customers, and prospects to assist them in both formal and ad hoc settings.
- Produce material, including presentations, application notes, technical bulletins, etc., that can be used across the organization and with varied audiences of customers and partners.
- Develop process templates, write scripts, queries, etc., to assist the customer with day-to-day activities.
- Drive critical customer issues to resolution by engaging support, software engineering, cloud engineering, or others as needed.
- Participate in the greater Community, becoming an accepted leader within that community by answering public questions, augmenting documentation, blogging, and participating in other social media.
About Candidate :
- Be a smart, articulate individual that works well with customers, partners, and fellow team members.
- Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
- Highly technical with the ability to go deep on methodologies, practices, architecture, and tools.
- Experience in managing multiple stakeholders and projects.
- Excellent prioritization skills with the ability to delegate effectively across virtual teams.
- Be an innovative thinker.
- Great problem-solving abilities.
- Excellent verbal and written communication skills.
Minimum Qualifications :
- Cloud certifications in Azure and/or AWS highly recommended.
- 10+ years of pre-sales engineering, technical account management, engineering, or consulting experience in networking, cloud-based security services, or software-defined networks.
- BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.
Environment and Location :
- You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. In-person client meetings and occasional travel are a requirement.
What we offer :
- Base Salary + Annual Bonus Plan
We have a range of expanding and improving benefits and perks, including :
- A remote work environment with flexible working hours
- Medical Insurance
- Learning and development budget
- Paid Time Off
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