Community Manager

3 weeks ago

india CTH Recruiting Full time
Job Description


Join Our Team as a Community Manager

Are you passionate about building communities and have experience with Property Management CRM systems? We're looking for a dedicated Community Manager to lead our team and cultivate a vibrant living environment.

About Us:

Our 432-unit garden-style apartment complex in Lowell, MA offers amenities such as a swimming pool, clubhouse, and more. With a tenured team committed to excellence, we're dedicated to redefining community living.

Why You'll Love It Here:

  • Competitive benefits package, including medical, vision, and dental options
  • Generous paid time off and financial wellness perks, such as 401(k), FSA & HSA, and employer-paid life and AD&D insurance
  • Mental health resources and fertility benefits available
  • Paid time off for volunteering, with charitable donation matching
  • Opportunities for growth through learning programs, tuition reimbursement, and certification support

What You'll Be Doing:

As a Community Manager, your responsibilities will include:

  • Overseeing property operations and ensuring compliance with regulations such as Section 8, LIHTC, and HUD
  • Setting and managing annual property budgets
  • Developing and executing action plans to enhance property revenue and control expenses
  • Leading team communication and alignment toward business goals
  • Managing resident relations and requests, including conflict resolution
  • Providing guidance to maintenance staff and managing invoice processing
  • Partnering with property support teams to address concerns and advance business goals
  • Managing compliance requests from government/regulatory agencies

Requirements:

  • Strong communication and leadership skills
  • Experience with Property Management CRM systems
  • Experience with affordable housing programs such as Section 8, LIHTC, and HUD
  • Ability to thrive in a dynamic and fast-paced environment

Join Us:

If you're ready to take the next step in your career and be part of something truly extraordinary, we invite you to apply now


Requirements
SUPERVISORY RESPONSIBILITIES: Supervision of Leasing/Administrative Leasing. KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education and/or Experience: Minimum age 18 years old. High school diploma or equivalent required. Bachelors’ degree in human services or related field preferred. Minimum of five (5) years’ combined experience in both management and working with housing programs to include Low Income Housing Tax Credit (LIHTC), Section 8 voucher/project-based housing, HOPWA, HMIS and compliance within affordable housing programs. Computer Skills / Technical Knowledge: Microsoft Office Suite. Able to enter data into various databases and/or track information using computer-based systems. Onesite property management software. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Ability to understand and identify statistical trend analysis. Language Skills: Ability to understand, read, write, and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to write reports successfully, business correspondence and policy. Ability to present information effectively, respond to questions and professionally interact with managers, employees, clients, vendors and the public, and diverse groups of people, particularly difficult/resistant patient populations and multiple types of providers in a variety of settings. Reasoning Ability: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities. Other Qualifications: General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work. Must maintain strict confidentiality regarding resident health records and have a general understanding of the HIPAA Privacy Act. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors. Must desire to work with underserved populations, particularly vulnerable and/or formerly homeless populations and be willing to meet with residents where they are most comfortable. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with UHS Fleet policy.

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