Community Manager

2 weeks ago


India Astra Security Full time

We're seeking a talented Community Manager to join the vibrant team at Astra Security. The ideal candidate should have a passion for building relationship with customers and making them brand advocates using the power of community. Candidates who have previous experience in building technology communities would be preferred.

 

Responsibilities


  • Build a B2B SaaS community from the ground up for CTOs and CISOs 
  • Drive community engagement via virtual events & physical meetups
  • Work on a content plan and create content that engages the audience 
  • Partner with the growth marketing team to bring aboard influencers for knowledge-sharing sessions/Q&A etc.
  • Identify & nurture customers who can be our brand ambassadors
  • Collaborate with the growth marketing team to drive case studies also.
  • Work with Customer Success, Support, & Product teams to share learnings & insights from customers.
  • Build relationships with customers, industry experts, and influencers
  • Identify if there are cross-sell & upsell opportunities and pass the leads back to the sales team.
  • Strategize, work and execute marketing campaigns for the community. 
  • Analyse, monitor, and improve community traffic and relevant community metrics
  • Engage in community discussions actively and resolve all queries 


Qualifications


  • Proven experience in building a tech/developer community from scratch
  • Excellent copywriting & communication skills
  • A knack for using the latest trends to create content topics. 
  • Hands-on experience with managing social media & community single-handedly.
  • Ability and problem-solving skills to diffuse any negative response from the audience.
  • Ability to create & curate compelling content 
  • Time management & organization skills.
  • Event planning and execution capabilities
  • Strong attention to detail
  • Good analytical skills and ability to interpret data from multiple sources like GA4 and other community platform metrics. 


Benefit


  • Feel the startup adrenaline pumping through your veins
  • Flexibility to work from anywhere, in a truly remote-first company environment
  • Health insurance for you and your spouse
  • Revel in our open, growth-centric ambiance; it's like a digital playground
  • Dive deep into the captivating world of cybersecurity
  • ​And yes, get ready for some unforgettable workcations—think Chikmagalur, Jim Corbett or Goa



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