Operations Executive

3 weeks ago

Bengaluru, India Rezolv Hospitality Full time

Job Title: Operations Executive Department: Airline Operations (IROPS / Crew Accommodation) Location: Bangalore About Us We are a fast-growing aviation-focused hospitality and technology company redefining how airlines manage crew layovers and disruption recovery (IROPS). Our platforms and 24×7 operations teams work closely with leading airlines to deliver seamless, real-time coordination across crew accommodation, transport, and communication—ensuring every journey runs smoothly, even when plans change. Role Summary We are looking for a proactive and detail-oriented Operations Executive to support our airline clients by managing crew accommodation and ground logistics during both regular and irregular operations. This role calls for excellent coordination, quick decision-making, and strong communication to deliver smooth and efficient crew experiences in time-critical situations. Key Responsibilities Flight & Crew Coordination Monitor flight schedules, delays, and cancellations to anticipate IROPS requirements. Coordinate hotel and transport arrangements for crew and airline staff during regular and irregular operations. Real-Time Operations Liaise with airline representatives, hotels, and transport vendors to ensure seamless execution. Manage confirmations, email correspondence, and MIS entries with accuracy and speed. Resolve on-ground issues such as room availability, transport delays, or crew grievances in real time. Process & Reporting Maintain up-to-date records for billing, compliance, and audit purposes. Follow Rezolv’s standard operating procedures (SOPs) and service benchmarks to ensure consistency and quality. Operational Coverage Work in rotational shifts to support 24×7 operations and ensure uninterrupted service delivery. Ideal Candidate Profile Strong verbal and written communication skills in English. Excellent coordination, multitasking, and problem-solving ability. Calm and composed under pressure, with a service-oriented mindset. Proficiency in MS Office (Excel, Outlook); familiarity with hotel or airline systems is a plus. Flexible to work in rotational shifts, including nights and weekends. Qualifications & Experience Graduate in Hospitality, Travel, or Aviation Management (preferred). 0–2 years of experience in hospitality, travel, or airline operations. Freshers with exceptional communication and coordination skills are welcome to apply. Prior exposure to IROPS handling, crew logistics, or hotel reservations will be an advantage. Why Join Us? Be part of a fast-growing company transforming the aviation operations ecosystem. Gain first-hand exposure to airline systems, global hotel operations, and IROPS recovery processes. Work in a dynamic, 24×7 environment where precision, speed, and teamwork matter. Learn, grow, and progress into supervisory or client-facing roles as you build your career with us. Work Schedule 8-hour rotational shifts ensuring 24×7 operational coverage. One weekly off (rotational).

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