Microsoft Dynamics 365 CE Technical Consultant
6 days ago
Experience: 6 - 8 Years
Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.
Key Responsibilities:
Excel in innovative problem-solving, offering solutions to various client challenges.
Play a crucial role in mentoring team members, enhancing their problem-solving capabilities for clients.
Engage in the consulting lifecycle, defining problems, proposing solutions, and actively participating in development, configuration, and deployment.
Lead business process consulting, defining problems and creating strategic solutions.
Contribute to proposal development, client training, and project scoping, showcasing expertise in shaping value-adding consulting solutions.
Internally contribute to capability building, sharing insights to enhance the team's skill set and stay ahead of the evolving global landscape.
Required:
5+ years Microsoft D365 CRM in Support or earlier versions.
Understanding client businesses, gathering project requirements, and conducting gap analysis.
Successfully implementing practical business solutions using industry best practices.
Post go-live customer support experience.
Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service Automation.
Designing, configuring, and testing core Dynamics 365 CRM.
Experience with Data Migration.
Experience handling Phased Cutover implementations along with cutover planning.
Converting requirements to functional specs and creating comprehensive functional design documents.
Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO’s capabilities.
Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration.
Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations.
Dynamics 365 Customer Engagement: Customization & Configuration, Plug-ins, Workflows, JavaScript.
SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, JavaScript, JQuery, KnockoutJS, SignalR).
XRMToolskit, Ribbon workbench.
Soft Skills:
Strong written and verbal communication skills.
Willingness to participate in client discussions at various project or support stages.
Assessing support statistics and preparing detailed reports on findings.
Overseeing ongoing training efforts, managing the customer support department's budget.
Responding to escalated customer support issues.
Demonstrated arbitration skills with the ability to remain impartial.
Capacity to accept and utilize constructive criticism.
Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.
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