Microsoft Dynamics 365 CE Technical Consultant
3 weeks ago
Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.
Key Responsibilities:Problem-Solving Expertise:Excel in innovative problem-solving, offering solutions to various client challenges.Mentorship and Team Support:Play a crucial role in mentoring team members, enhancing their problem-solving capabilities for clients.Consulting Lifecycle Involvement:Engage in the consulting lifecycle, defining problems, proposing solutions, and actively participating in development, configuration, and deployment.Business Process Consulting:Lead business process consulting, defining problems and creating strategic solutions.Client Engagement and Training:Contribute to proposal development, client training, and project scoping, showcasing expertise in shaping value-adding consulting solutions.Capability Building:Internally contribute to capability building, sharing insights to enhance the team's skill set and stay ahead of the evolving global landscape.
Required:Experience:5+ years Microsoft D365 CRM in Support or earlier versions.Business Understanding:Understanding client businesses, gathering project requirements, and conducting gap analysis.Solution Implementation:Successfully implementing practical business solutions using industry best practices.Post Go-Live:Post go-live customer support experience.Functional Focus:Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service Automation.Module Operations:Designing, configuring, and testing core Dynamics 365 CRM.Experience with Data Migration.Experience handling Phased Cutover implementations along with cutover planning.Documentation:Converting requirements to functional specs and creating comprehensive functional design documents.Project Presentation:Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO’s capabilities.Client Guidance:Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration.Documentation Preparation:Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations.Technical Skills:Dynamics 365 Customer Engagement: Customization & Configuration, Plug-ins, Workflows, JavaScript.SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, JavaScript, JQuery, KnockoutJS, SignalR).XRMToolskit, Ribbon workbench.
Soft Skills:Communication:Strong written and verbal communication skills.Client Interaction:Willingness to participate in client discussions at various project or support stages.Analytical Skills:Assessing support statistics and preparing detailed reports on findings.Team Management:Overseeing ongoing training efforts, managing the customer support department's budget.Issue Resolution:Responding to escalated customer support issues.Conflict Resolution:Demonstrated arbitration skills with the ability to remain impartial.Adaptability:Capacity to accept and utilize constructive criticism.Client Engagement:Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.
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Hyderabad, India WaferWire Cloud Technologies Full timeRole: Senior Dynamics 365 CRM Consultant Experience: 6 - 8 Years Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele. Key Responsibilities: Excel in innovative problem-solving, offering...
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Hyderabad, India WaferWire Cloud Technologies Full timeRole: Senior Dynamics 365 CRM Consultant Experience: 6 - 8 Years Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele. Key Responsibilities: Excel in innovative...
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Hyderabad, India WaferWire Cloud Technologies Full timeRole: Senior Dynamics 365 CRM ConsultantExperience: 6 - 8 YearsDynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.Key Responsibilities:Excel in innovative problem-solving, offering...
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Hyderabad, India WaferWire Cloud Technologies Full timeRole: Senior Dynamics 365 CRM ConsultantExperience: 6 - 8 YearsDynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.Key Responsibilities:Excel in innovative problem-solving, offering...
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