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Microsoft Dynamics 365 CE Technical Consultant

2 months ago

Hyderabad, India WaferWire Cloud Technologies Full time

Role: Senior Dynamics 365 CRM Consultant

Experience: 6 - 8 Years

Duration: 2+ Years


Dynamics 365 CE professional in a customer support-focused role. Leverage your expertise to address complex client issues, provide guidance to the team, and handle day-to-day operational challenges for our diverse clientele.


Key Responsibilities:

  1. Problem-Solving Expertise:
  • Excel in innovative problem-solving, offering solutions to various client challenges.
  1. Mentorship and Team Support:
  • Play a crucial role in mentoring team members, enhancing their problem-solving capabilities for clients.
  1. Consulting Lifecycle Involvement:
  • Engage in the consulting lifecycle, defining problems, proposing solutions, and actively participating in development, configuration, and deployment.
  1. Business Process Consulting:
  • Lead business process consulting, defining problems and creating strategic solutions.
  1. Client Engagement and Training:
  • Contribute to proposal development, client training, and project scoping, showcasing expertise in shaping value-adding consulting solutions.
  1. Capability Building:
  • Internally contribute to capability building, sharing insights to enhance the team's skill set and stay ahead of the evolving global landscape.


Required:

Experience:

  • 5+ years Microsoft D365 CRM in Support or earlier versions.

Business Understanding:

  • Understanding client businesses, gathering project requirements, and conducting gap analysis.

Solution Implementation:

  • Successfully implementing practical business solutions using industry best practices.

Post Go-Live:

  • Post go-live customer support experience.

Functional Focus:

  • Implementation and support of Dynamics 365 Sales, Marketing, Customer Service, Field Service, Project Service Automation.

Module Operations:

  • Designing, configuring, and testing core Dynamics 365 CRM.
  • Experience with Data Migration.
  • Experience handling Phased Cutover implementations along with cutover planning.

Documentation:

  • Converting requirements to functional specs and creating comprehensive functional design documents.

Project Presentation:

  • Leading Conference Room Pilot (CRP) and system walkthrough presentations showcasing Microsoft D365 FO’s capabilities.

Client Guidance:

  • Assisting customers in understanding out-of-the-box system capabilities and advising on optimal utilization through creative configuration.

Documentation Preparation:

  • Preparing Discovery Documents on various issues and functional specifications for customizations required for Dynamics 365 ERP implementations.

Technical Skills:

  • Dynamics 365 Customer Engagement: Customization & Configuration, Plug-ins, Workflows, JavaScript.
  • SaaS Environment management, Microsoft SQL, Reporting Services, Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, JavaScript, JQuery, KnockoutJS, SignalR).
  • XRMToolskit, Ribbon workbench.


Soft Skills:

  • Communication:
  • Strong written and verbal communication skills.
  • Client Interaction:
  • Willingness to participate in client discussions at various project or support stages.
  • Analytical Skills:
  • Assessing support statistics and preparing detailed reports on findings.
  • Team Management:
  • Overseeing ongoing training efforts, managing the customer support department's budget.
  • Issue Resolution:
  • Responding to escalated customer support issues.
  • Conflict Resolution:
  • Demonstrated arbitration skills with the ability to remain impartial.
  • Adaptability:
  • Capacity to accept and utilize constructive criticism.
  • Client Engagement:
  • Strong client interfacing and articulation skills regarding business value delivery, acting as a primary liaison and contact accountable to customers to ensure expectations are properly set, met, or exceeded.