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3 days ago
Location: (Remote)
Experience Level: 4-6 Years
Employment Type: (Full-time)
Job Description:
We are seeking a skilled ServiceNow CSM Developer to join our dynamic team. The ideal candidate will have hands-on experience in the development, implementation, and integration of ServiceNow’s Customer Service Management (CSM) module. You’ll play a critical role in driving system improvements and building scalable solutions to meet evolving business needs.
Key Responsibilities:
- Leverage functional knowledge of the CSM module of ServiceNow to develop, customize, and enhance workflows.- Implement ServiceNow features such as UI policies, UI actions, workflows, business rules, client scripts, and ACLs.- Work with ServiceNow ITSM, CSM, and the Service Portal to deliver tailored solutions.- Integrate ServiceNow with third-party systems using SOAP and RESTful APIs, ensuring seamless communication between platforms.- Contribute to instance upgrades and patching to maintain system health.- Develop and maintain functionalities in Agent Workspace and Virtual Agent.- Identify and address system deficiencies while implementing continual service improvements.- Handle multiple integrations between ServiceNow and monitoring tools.- Provide expertise in OpenFrame/CTI technology, JMS integrations, and NOW Experience UI Framework.- Support global deployment with internationalization (i18n) configurations.- Assist with ServiceNow Machine Learning and Predictive Intelligence implementations.
Qualifications:
- 4-6 years of hands-on experience in ServiceNow development, implementation, and support, with a focus on Incident, Problem, Change Management, or Customer Service Management.- Proficiency in scripting and integration capabilities in ServiceNow.- Solid knowledge of the CSM module and experience in ServiceNow’s instance upgrade process.- Familiarity with MID Server configuration and usage.- Strong analytical skills and problem-solving abilities.- Excellent communication skills to collaborate with cross-functional teams and stakeholders.
Preferred Skills:
- Experience with ServiceNow’s NOW Experience UI Framework.- Exposure to advanced ServiceNow features like Machine Learning and Predictive Intelligence.
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