L3 o365 engineer

1 day ago

India Nextbridge IT Solutions Full time

We are seeking a highly skilled  L3 Microsoft O365 Engineer with deep expertise across the entire Microsoft 365 ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise. The ideal candidate is a subject matter expert in  Exchange Online ,  Teams ,  Share Point ,  One Drive , and  Azure Active Directory . You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity. Responsibilities: Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support. Administer and troubleshoot core services, including: ~ Exchange Online: Manage mail flow, transport rules, and hybrid mail routing. ~ Microsoft Teams: Provide advanced support for voice integration, policies, and collaboration features. ~ Share Point Online & One Drive: Oversee permissions, data governance, and migrations. ~ Azure AD (Entra ID): Administer conditional access, SSO, MFA, and role-based access control. Lead the resolution of P1/MIM incidents related to Microsoft 365 services, ensuring rapid service restoration. Implement and manage security and compliance policies (DLP, retention, e Discovery, auditing). Manage hybrid environments and synchronization with on-premises Active Directory (AD Connect, ADFS). Perform root cause analysis (RCA) and document findings to prevent future issues. Develop and maintain documentation and runbooks to empower L1/L2 support teams. Collaborate with cross-functional teams on new feature rollouts, migrations, and upgrades. Qualifications Required Skills & Experience: 8+ years of experience in Microsoft infrastructure, with a minimum of 5 years focused on Microsoft 365. Expert-level knowledge of Exchange Online, Microsoft Teams, Share Point Online, One Drive, and Azure AD. Strong proficiency in  Power Shell scripting for administration, troubleshooting, and automation. Proven experience with Microsoft 365 Security & Compliance Center. Demonstrated ability to lead high-severity incident resolution under pressure. Solid understanding of ITIL processes (Incident, Problem, Change Management). Excellent communication and documentation skills. Preferred Qualification: Microsoft certifications (e.g.,  MS-100, MS-101, MS-700, MS-740). Experience with third-party migration tools (e.g., Quest, Bit Titan). Familiarity with endpoint management platforms like  Intune / Endpoint Manager . Exposure to enterprise monitoring tools. What We Offer? The opportunity to work with an enterprise-scale Microsoft 365 environment. A collaborative and challenging work environment. Competitive salary and comprehensive benefits. Opportunities for continuous learning, professional development, and career advancement. Must be: Must have a noise free environment to work remotely Have a high-powered machine to use. Virtual Desktop will be provided by Client 2 months probationary period

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